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Lo6
Paper Tape
Posts: 1
Registered: ‎01-31-2018
Location: US
Views: 1,930
Message 1 of 4

Flex 15D ideapad Touch Screen Not Working

Hello, I need help fixing the Touch Screen on my Flex15D Ideapad.

 

I did a fresh install to Windows 10 and the Touch Screen stopped working. I tried every solution on these forums by going into Device Manager and disabling/uninstalling the HID compliant touch screen driver along with the HID Usb driver in that same section. 

 

I also checked the Mice and Other Pointing Devices>USB Touchscreen Controller(A111) and that doesn't exist there. I checked to make sure the USB Hub is enabled and not disabled under Universal Serial Bus controllers section.

 

I tried installing every Driver in the book from the Support section. I even tried reverting back to Windows 8.1 and STILL NOTHING and I went through all the same steps as I did on Windows 10.

 

And apparently this is a rampant problem with Lenovo Touch Screen laptops with no real solution.

 

Is there anything that works?

 

Thanks.

sfdouglas
What's DOS?
Posts: 2
Registered: ‎08-18-2018
Location: US
Views: 1,226
Message 2 of 4

Re: Flex 15D ideapad Touch Screen Not Working

Having the same issue and have spent hours trying to resolve, to no avail.  Feeling done with Lenovo... and of course their customer support is not available on weekends.

Retired Support Specialist
Posts: 29
Registered: ‎08-02-2018
Location: US
Views: 1,223
Message 3 of 4

Re: Flex 15D ideapad Touch Screen Not Working


Hi Sfdouglas!

 

Welcome to our Community Forums.

 

We will need to check the actual cause of the issue. It is possible that it is caused by a driver issue or an actual hardware issue. What troubleshooting steps that you have tried to fix the issue? Are you having the same issue even inside the NOVO Menu? To access the NOVO menu, follow the steps on this thread https://lnv.gy/2nPz7Bq. Once you have the NOVO menu try to check if you can navigate using the Touch Screen. Reggie_Lenovo

 

Moderator note: full URL of the shortened link above is https://support.lenovo.com/us/en/solutions/ht062552



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sfdouglas
What's DOS?
Posts: 2
Registered: ‎08-18-2018
Location: US
Views: 1,221
Message 4 of 4

Re: Flex 15D ideapad Touch Screen Not Working

Not sure that is what I need - and after getting into the NOVO menu I am worried about losing data. I have checked the device manager/HID screen and it tells me that the touchscreen is working properly - have checked driver, reinstalled, etc - did not work.

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