10-06-2014 12:14 PM
Hi! I'm new here so be patients please!
I have recently bought a Lenovo Flex 2-15 and it came with pre-installed Windows 8.1. My supplier was Newegg.com.
Everything was great and beautiful, except I wasn't able to close the optical drive door. After a few more tries and tries, it, finely, closed. Now it's working just fine every time I use it, exactly as intended.
For a few day ago, I experienced some bad activity due to installing a plug-in which suppose to help me watch some online TV stations. It seems I got a virus or a maleware. Even with my updated antivirus, the system runs pretty "cloggy" and browsers (no matter which of the: IE11, Chrome, Firefox, Safary - all being up to date) are displaying a lot of ads, most of them are covering the page but you cannot see them. When ready to click on a link or just click on a free area with no link, they start to open in separate pages and make your work worst.
OK! This is not something too new or strange to me. But I really want to reinstall the OS and have it like it was in the beginning.
It is about a pre-installed version of Windows 8.1
I would go for Windows 8 as well, as I can update it to the v8.1 later and for free. All I need to know is:
HOW CAN I REINSTALL IT since I got no copy of OS when received the laptop?! No ISO image, no rescue DVD, no nothing or anything. Is there any process steps I have to follow?
Please, I need your help. Post here ONLY if you really know how to do it and did it before. Thank you so much in advance.
P.S.: 1. Don't try to advise me using the OneTouch Recovery Option or any kind or utility like this, since my computer is INFECTED with something.
P.S.: 2. I have already been uninstalling all browsers and clean the remaining files from Registry and after that to reinstall them back. Got the same situation with unwanted and hidden ads.
10-07-2014 02:22 AM
Welcome to Lenovo forums
to reinstall the preloaded S you will have to recover the machine with the onekey recovery option in your machine which will reset the machine to teh factory settings if this failed you can use the microsoft reset tool and below you will find the detailed steps for bith of them
-Shot down the machine tottaly
-Connect the charger
-Press on the Onekey recovery button on the right side next to the card reader slot
-Choose system recovery
-Choose restore from intial backup
-Click next and then start
Note : This process will delete all the stat on the machine
Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)
Tap or click Update and recovery, and then tap or click Recovery.
Under Remove everything and reinstall Windows, tap or click Get started.
Follow the instructions on the screen.
10-07-2014 06:41 AM
10-13-2014 07:44 AM
You are almost correct the OneKey recovery a bootable hidden partion that you can use to do a free clean installation of the operating system
the OneKey recovery is a Lenovo tool, there i another microsoft tool to reset and recover as i mentioned earlier you can use any of them to recover your operating system
if yopu need the support contatc numbers you can find them below