cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Siconi
What's DOS?
Posts: 3
Registered: ‎10-06-2014
Location: Houston
Views: 9,532
Message 1 of 5

Flex 2 15 - Need to reinstall Windows 8.1

Hi! I'm new here so be patients please!

I have recently bought a Lenovo Flex 2-15 and it came with pre-installed Windows 8.1. My supplier was Newegg.com.

Everything was great and beautiful, except I wasn't able to close the optical drive door. After a few more tries and tries, it, finely, closed. Now it's working just fine every time I use it, exactly as intended.

For a few day ago, I experienced some bad activity due to installing a plug-in which suppose to help me watch some online TV stations. It seems I got a virus or a maleware. Even with my updated antivirus, the system runs pretty "cloggy" and browsers (no matter which of the: IE11, Chrome, Firefox, Safary - all being up to date) are displaying a lot of ads, most of  them are covering the page but you cannot see them. When ready to click on a link or just click on a free area with no link, they start to open in separate pages and make your work worst.

OK! This is not something too new or strange to me. But I really want to reinstall the OS and have it like it was in the beginning.

It is about a pre-installed version of Windows 8.1

I would go for Windows 8 as well, as I can update it to the v8.1 later and for free. All I need to know is:

 

HOW CAN I REINSTALL IT since I got no copy of OS when received the laptop?! No ISO image, no rescue DVD, no nothing or anything. Is there any process steps I have to follow?

 

Please, I need your help. Post here ONLY if you really know how to do it and did it before. Thank you so much in advance.

 

P.S.: 1. Don't try to advise me using the OneTouch Recovery Option or any kind or utility like this, since my computer is INFECTED with something.

P.S.: 2. I have already been uninstalling all browsers and clean the remaining files from Registry and after that to reinstall them back. Got the same situation with unwanted and hidden ads.

Retired Support Specialist
Posts: 209
Registered: ‎09-03-2013
Location: Egypt
Views: 9,515
Message 2 of 5

Re: Flex 2 15 - Need to reinstall Windows 8.1

Dear Siconi

 

Welcome to Lenovo forums

 

to reinstall the preloaded S you will have to recover the machine with the onekey recovery option in your machine which will reset the machine to teh factory settings if this failed you can use the microsoft reset tool and below you will find the detailed steps for bith of them

 

1-Onekey recovery

 

   -Shot down the machine tottaly
   -Connect the charger
   -Press on the Onekey recovery button on the right side next to the card reader slot
   -Choose system recovery
   -Choose restore from intial backup
   -Click next and then start

Note : This process will delete all the stat on the machine

 

2-Windows reset

 

  1. Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.
    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)

  2. Tap or click Update and recovery, and then tap or click Recovery.

  3. Under Remove everything and reinstall Windows, tap or click Get started.

  4. Follow the instructions on the screen.

     

     

    here is a link fro all the reset details

     

    http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc

     

    Please let me know what will happen

     

    Thanks



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow @LenovoForums on Twitter!

Siconi
What's DOS?
Posts: 3
Registered: ‎10-06-2014
Location: Houston
Views: 9,509
Message 3 of 5

Re: Flex 2 15 - Need to reinstall Windows 8.1

first of all... I wanna say thank you for your support and help.
Yes, apparently I succeeded using OneKey Recovery option.
As much as can figure out, this machine is confugured like having installed
the DeepFreeze software for the OS meaning if it got a virus it is able to
recover from a fresh kit (stored in underground somewhere).
I don't know if it's like I assume it is or the OneKey Recovery is just the
"first aid" (if it's not working, the user supposes to go for a Windows
Reset, which is, actually, a fresh reinstall of the OS).
I suppose Windows Reset is using a windows kit already implemented on the
machine hard drive, into a hidden location of its storing space and,
probably, it is located on partition D which I saw it's not affected by any
reset or recovery.
Please, let me know if I'm right and tell me how it is if I'm not.
Thanks again.

P.S.: one single thing is weird: Lenovo does not have any... but ANY
assistance/customer chat service on their website. This is forcing users to
waste more timp by searching on forums and waiting for a more than welcome
reply... for nobody knows how long.
Lucky me... I got the answer right the next day, but I was already done
with my machine...

Siconi
What's DOS?
Posts: 3
Registered: ‎10-06-2014
Location: Houston
Views: 9,505
Message 4 of 5

Re: Flex 2 15 - Need to reinstall Windows 8.1

Second... I'm not a computer beginner, but I feel I lost a bit the track
with latest updates.

Retired Support Specialist
Posts: 209
Registered: ‎09-03-2013
Location: Egypt
Views: 9,474
Message 5 of 5

Re: Flex 2 15 - Need to reinstall Windows 8.1

Dear Siconi

 

You are almost correct the OneKey recovery a bootable hidden partion that you can use to do a free clean installation of the operating system

 

the OneKey recovery is a Lenovo tool, there i another microsoft tool to reset and recover as i mentioned earlier you can use any of them to recover your operating system

 

if yopu need the support contatc numbers you can find them below

USA.png

 

 

Thanks



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow @LenovoForums on Twitter!

Check out current deals!


Shop current deals

Top Kudoed Authors