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Creyers
Fanfold Paper
Posts: 11
Registered: ‎11-02-2015
Location: Michigan
Views: 3,865
Message 1 of 24

Flex 3 - Display Driver Problems? Crashing

My Mom recently purchased a Flex 3. Since day one the display driver has been crashing, multiple times per day. It displays a message in the corner of the screen that says

 

"Display driver stopped responding and has recovered

 Display driver Intel HD Graphics Drivers for Windows 8(R) stopped responding and has successfully recovered."

 

I have tried uninstalling/reinstalling the graphics driver, but this only seems to have fixed it for about a day. Now it's right back to crashing.

 

Any help would be greatly appeciated.

Retired Support Specialist
Posts: 734
Registered: ‎08-24-2015
Location: Egypt
Views: 3,824
Message 2 of 24

Re: Flex 3 - Display Driver Problems? Crashing

Dear Creyers,

 

Welcome in lenovo community,

 

Please try to open Device Manager >> RIght click the Graphic driver >> Properties >> Choose Driver from the upper tabs >> Press Roll Back Driver.

 

Regards,

Joseph

Creyers
Fanfold Paper
Posts: 11
Registered: ‎11-02-2015
Location: Michigan
Views: 3,796
Message 3 of 24

Re: Flex 3 - Display Driver Problems? Crashing

Tried rolling back the driver. Still is crashing.

Retired Support Specialist
Posts: 734
Registered: ‎08-24-2015
Location: Egypt
Views: 3,779
Message 4 of 24

Re: Flex 3 - Display Driver Problems? Crashing

Dear Creyers,

 

Please try to uninstall the graphic driver then restart the laptop, after that, right click the graphic driver from the device manager and choose Update Driver Software.

 

Regards,

Joseph

Creyers
Fanfold Paper
Posts: 11
Registered: ‎11-02-2015
Location: Michigan
Views: 3,762
Message 5 of 24

Re: Flex 3 - Display Driver Problems? Crashing

Uninstalled the driver and restarted the laptop like you said. Seemed to work for a while without crashing after updating it again. But it's back to its usual crashing.

Retired Support Specialist
Posts: 734
Registered: ‎08-24-2015
Location: Egypt
Views: 3,760
Message 6 of 24

Re: Flex 3 - Display Driver Problems? Crashing

Dear Creyers,

 

Could you please tell us, what is the original operating system that came preloaded with the laptop, and if you have changed it or not?

 

Regards,

Joseph

Creyers
Fanfold Paper
Posts: 11
Registered: ‎11-02-2015
Location: Michigan
Views: 3,742
Message 7 of 24

Re: Flex 3 - Display Driver Problems? Crashing

Have not changed the OS, it came preloaded with Windows 10.
Retired Support Specialist
Posts: 734
Registered: ‎08-24-2015
Location: Egypt
Views: 3,723
Message 8 of 24

Re: Flex 3 - Display Driver Problems? Crashing

Dear Creyers,

Could you please send your laptop serial number in a Private Message, so that we can check the laptop specifications.

Regards,
Joseph

Retired Support Specialist
Posts: 734
Registered: ‎08-24-2015
Location: Egypt
Views: 3,703
Message 9 of 24

Re: Flex 3 - Display Driver Problems? Crashing

Dear Creyers,

 

Please try to,

 

1- Uninstall the intel and the Nividia VGA drivers.

2- Start to install the Intel Driver.

3- Then install the Nvidia Driver.

 

Regards,

Joseph

Creyers
Fanfold Paper
Posts: 11
Registered: ‎11-02-2015
Location: Michigan
Views: 3,685
Message 10 of 24

Re: Flex 3 - Display Driver Problems? Crashing

I do not see any Nvidia driver. Didn't think that the laptop had an nvidia card.

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