09-22-2018 12:42 PM
I’ve had my Flex 3 for about two years and I’ve recently run into some major issues.
It started with the charging, the laptop would charge for half a second, then stop, then back on again repeatedly. I searched for solutions and tried taking out the battery and I still had the problem. Tried a different charger, still had the problem.
I was able to use it with the battery in and charger plugged in but have run into another problem.
About three seconds into turning the laptop on, a black bar appears across the center of the screen and slowly spreads across the entire screen. Happens every time. Would love some advice/help!
09-22-2018 07:56 PM
Welcome to the Community,
Does the charging indicator disappear in the battery icon when the laptop stops charging? If yes, it could be with the charging port, as you mentioned that you tried different working chargers and the same happen. To further isolate the issue, you may also try the original charger to other device and observe.
For the Screen issue, does the black bar disappear when you restart the laptop? Could you share a photo showing the issue on the screen, that'll be helpful.
09-26-2018 01:28 PM
09-26-2018 04:42 PM - last edited on 09-26-2018 07:41 PM by NateS
We suggest doing a power drain.
1. Remove all peripheral devices connected to the laptop including the charger
2. Press and hold the power button for 15 seconds
Plugged in the charger and check if there's any light indicator.
If it still displays a black screen then it is a hardware issue. Please contact our local support here: https://pcsupport.lenovo.com/us/en/supportphonelist?CID=ww:lenovosocial:20x9m6&Source=social_eservic... for warranty repair. Update us how it goes.
Moderator comment: Link expanded for transparency.
09-27-2018 07:59 AM
I tried the power drain. The laptop turned on then off. I plugged it in and haven’t gotten any charging indicators. Additionally, the laptop won’t turn on at all anymore.