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newhannes
Paper Tape
Posts: 3
Registered: ‎09-22-2018
Location: US
Views: 269
Message 1 of 5

Flex 3 - Display and Charging Problem

I’ve had my Flex 3 for about two years and I’ve recently run into some major issues. 

 

It started with the charging, the laptop would charge for half a second, then stop, then back on again repeatedly. I searched for solutions and tried taking out the battery and I still had the problem. Tried a different charger, still had the problem. 

 

I was able to use it with the battery in and charger plugged in but have run into another problem.

 

About three seconds into turning the laptop on, a black bar appears across the center of the screen and slowly spreads across the entire screen. Happens every time. Would love some advice/help!

 

Social Support Agent
Social Support Agent
Posts: 619
Registered: ‎08-02-2018
Location: US
Views: 247
Message 2 of 5

Re: Flex 3 - Display and Charging Problem

Hi newhannes!

 

Welcome to the Community,

 

Does the charging indicator disappear in the battery icon when the laptop stops charging? If yes, it could be with the charging port, as you mentioned that you tried different working chargers and the same happen. To further isolate the issue, you may also try the original charger to other device and observe.

 

For the Screen issue, does the black bar disappear when you restart the laptop? Could you share a photo showing the issue on the screen, that'll be helpful.

 

Regards,



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newhannes
Paper Tape
Posts: 3
Registered: ‎09-22-2018
Location: US
Views: 229
Message 3 of 5

Re: Flex 3 - Display and Charging Problem

Thanks for the response Hector!

The charging icon does disappear when the laptop isn’t charging.

Since I last checked the laptop it has gained 3% battery.

The screen no longer displays on the laptop, I’ve connected it to a monitor via an hdmi cable. The screen is black on the laptop.
Support Specialist
Posts: 592
Registered: ‎08-02-2018
Location: US
Views: 214
Message 4 of 5

Re: Flex 3 - Display and Charging Problem

We suggest doing a power drain.

1. Remove all peripheral devices connected to the laptop including the charger

2. Press and hold the power button for 15 seconds

 

Plugged in the charger and check if there's any light indicator.

If it still displays a black screen then it is a hardware issue. Please contact our local support here: https://pcsupport.lenovo.com/us/en/supportphonelist?CID=ww:lenovosocial:20x9m6&Source=social_eservic... for warranty repair. Update us how it goes. 

 

 

Moderator comment: Link expanded for transparency.



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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newhannes
Paper Tape
Posts: 3
Registered: ‎09-22-2018
Location: US
Views: 195
Message 5 of 5

Re: Flex 3 - Display and Charging Problem

I tried the power drain. The laptop turned on then off. I plugged it in and haven’t gotten any charging indicators. Additionally, the laptop won’t turn on at all anymore.

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