02-12-2017 08:51 AM
I'm running a Flex-3 with Windows 10. Have not made any recent updates or changes to the system, but integrated keyboard and touchpad have stopped responding. USB keyboard and bluetooth mouse work normally.
I'm simply trying to confirm if it is a hardware (motherboard) issue since that seems to be the most likely, but Troubleshooting and the Lenovo Solution Center scans indicate no issues. I updated keyboard driver to no effect.
One strange result, if I disconnect all USB and Bluetooth devices and reboot, the Touchpad will again respond. Keyboard will not. As soon as I activate Bluetooth mouse, touchpad stops working.
Thank you in advance.
02-13-2017 11:35 AM
For the keyboard, can you check if there is any updates for the BIOS of the system from support.lenovo.com. As for the touchpad it seems that the setting to "disable touchpad when a external mouse is connected" is enabled. Please Check this setting under the touchpad driver.
Hope this helps.
02-14-2017 03:51 AM
Hi there, Wmech -
Thank you for writing in to the Lenovo Forum - happy to have you here today.
You can start by flushing out all static, remove battery and AC adaptor and hold down power button for about 20 seconds.
Update us how it goes.
Tap that kudos button if I helped
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02-23-2017 08:17 AM
Nothing I tried restored the keyboard. A local tech confirmed keyboard hardware failure. 2 months out of warranty... ugh.
PS: Lenovo phone support was a blackhole... the individual I eventually reached said due to being out of warranty, there was nothing they could do. Can you feel the customer loyalty growing?? Not!
Thanks for the replies.