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wmech
Not applicable
Posts: 4
Registered: ‎11-20-2015
Location: Chicago
Views: 2,286
Message 1 of 4

Flex-3 Keyboard & Touchpad stopped responding!

I'm running a Flex-3 with Windows 10.  Have not made any recent updates or changes to the system, but integrated keyboard and touchpad have stopped responding.  USB keyboard and bluetooth mouse work normally.

 

I'm simply trying to confirm if it is a hardware (motherboard) issue since that seems to be the most likely, but Troubleshooting and the Lenovo Solution Center scans indicate no issues.  I updated keyboard driver to no effect.

 

One strange result, if I disconnect all USB and Bluetooth devices and reboot, the Touchpad will again respond.  Keyboard will not.  As soon as I activate Bluetooth mouse, touchpad stops working.

 

Thank you in advance.

jamdy17
Not applicable
Posts: 570
Registered: ‎07-07-2014
Location: PH
Views: 2,194
Message 2 of 4

Re: Flex-3 Keyboard & Touchpad stopped responding!

Hi wmech,

For the keyboard, can you check if there is any updates for the BIOS of the system from support.lenovo.com. As for the touchpad it seems that the setting to "disable touchpad when a external mouse is connected" is enabled. Please Check this setting under the touchpad driver. 

Hope this helps.

Cheers,

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Shashi_Lenovo
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Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 2,180
Message 3 of 4

Re: Flex-3 Keyboard & Touchpad stopped responding!

Hi there, Wmech         -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

You can start by flushing out all static, remove battery and AC adaptor and hold down power button for about 20 seconds.

 

Update us how it goes.

 

 

 

 

Regards,

 

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wmech
Not applicable
Posts: 4
Registered: ‎11-20-2015
Location: Chicago
Views: 2,130
Message 4 of 4

Re: Flex-3 Keyboard & Touchpad stopped responding!

Nothing I tried restored the keyboard.  A local tech confirmed keyboard hardware failure.  2 months out of warranty... ugh.

 

PS: Lenovo phone support was a blackhole... the individual I eventually reached said due to being out of warranty, there was nothing they could do.  Can you feel the customer loyalty growing??  Not!

 

Thanks for the replies.

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