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Robinc2965
What's DOS?
Posts: 6
Registered: ‎02-10-2017
Location: US
Views: 2,406
Message 1 of 6

Flex 3 - master reset?

I have a flex 3 notebook that has never been used and can't login. Is there a way to do a master reset?

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 2,332
Message 2 of 6

Re: Flex 3

Hi there, Robin -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Did you install any software which might cause this? Also was there any Windows update done recently?

 

What is the exact error you are getting? Does password not working?

 

You might not have to totally reset your computer. Try these options first:

 

1) Check to see if you have any memory cards, usb flash drives, or disks connected to the computer. ANYTHING. No wireless mouse. No USB headsets. No CDs in the optical drive. NOTHING that is not the power cable should be plugged into or in your pc.

 

2) Boot up in Safe Mode

Hold down F8 on your keyboard before you turn the computer on and hold it. You should be able to use the advanced recovery options.

 

Update us how it goes.

 

 

 

 

Regards,

 

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Robinc2965
What's DOS?
Posts: 6
Registered: ‎02-10-2017
Location: US
Views: 2,317
Message 3 of 6

Re: Flex 3 - master reset?

Password is forgotten. This computer has never been used so I'm not sure what was installed with the purchase.
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Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 2,303
Message 4 of 6

Re: Flex 3 - master reset?

Please click on the forget password & do follow the instructions.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

Robinc2965
What's DOS?
Posts: 6
Registered: ‎02-10-2017
Location: US
Views: 2,289
Message 5 of 6

Re: Flex 3 - master reset?

There is no forgot password button. The emails address is there, we don't know the password. He has forgotten it. 

Robinc2965
What's DOS?
Posts: 6
Registered: ‎02-10-2017
Location: US
Views: 2,289
Message 6 of 6

Re: Flex 3 - master reset?

There is no forgot password button. The email address is there, but he has forgotten the password. 

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