07-31-2016 08:28 AM
07-31-2016 02:57 PM
Also a little surprised Lenovo offered you a Yoga in exchange for your flex. I was going to send mine in as a test subject as well but decided against it when they told me they wouldn't be able to offer a replacement, only a refund. Just thought they'd have a fix by now.
I hope so too. I definitely know how frustrating that is. As for you mentioning TJ's Yoga, isn't it essentially the same device, different name? Yoga 500's are the EMEA/Asia SKU whilst the Flex 3 is basically the US version of the Yoga? Or is there another difference?
For what it's worth, Lenovo ended up sending me a newer generation Yoga 710 14", which as far as I can tell doesn't come as a rebadged Flex (though the Yoga 510 comes as the Flex 4). It's lighter, thinner, and with a larger screen... and best of all, the screen doesn't black out at all! In any case - hopefully you all get some answers soon, and good luck with the reformat, turtok!
08-03-2016 01:04 PM - edited 08-03-2016 06:18 PM
The issue happens on my Flex 3 too that I bought at Costco. Other than the fact that it always happens when I am running on battery I could not figure out a consistent way to recreate the issue. Sometime it happens every 5 minutes. Sometime it never happens until the battery drains out. I am almost ready to return this laptop but hate the work involved in buying a new one and installing all updates and s/w again. Has anyone seen this problem go away after installing the Windows 10 Anniversary update that was released yesterday.
Well I installed the Anniversary update this morning and the problem with the display still persists. This laptop is going back for sure!!
08-03-2016 02:42 PM
Just wanted to come back and say I reformatted yesterday morning with the new anniversary update. Windows pulled down all the right drivers within a matter of minutes after booting. I didn't install anything from Lenovo except yoga mode control.
It's too soon to get excited but so far I've run the battery down twice with no black screens. Also, a couple unrelated problems are fixed which is nice, including one that completely crashed my computer anytime I tried streaming from Hulu.
I'll report back after more testing.
08-04-2016 10:21 AM
08-07-2016 07:50 AM
08-08-2016 11:04 AM
08-17-2016 09:36 AM - edited 08-17-2016 09:37 AM
It's me again - still no problems here so far I wanted to add that some of us on the Yoga 500 thread that are still experiencing the issue a lot are trying switching user profiles (since doing that I've not had issues so maybe it'll help).
Here's what I did:
WARNING: You may lose programs you've installed that are profile-specific. You'll also lose all Windows Store apps you've installed. You'll have to reinstall them afterwards. I found Office and most of my 3rd party desktop programs stayed though.
WARNING2: Changing ownership on your original user profile folders might corrupt the profile - you might not be able to login to the old profile when done, make a backup if you're not sure.
ASSUMPTION: This assumes your current account is signed in with a Microsoft account and set to sync all your settings via the "Settings > your email and accounts" page
1. From your CURRENT Windows account, go to Settings > Accounts > Family & Other users
2. Create a LOCAL Windows account (NOT a Microsoft account) - this is what you'll use for your new profile.
3. Create ANOTHER LOCAL Windows account called "Copy_Test" or something. This is what you'll use to transfer the data.
4. Set BOTH of the accounts to the "Administrator" role.
5. LOG OUT of your CURRENT Windows account.
6. LOGIN to the "Copy_Test" account you just made, and wait for it to set up
7. Go to C:\Users\<your original username>
8. It'll say you don't have permissions, click to take ownership
9. Also set the Owner of the folder from step 7 to your NEW local account you made in step 2. Do this with the right click > Properties > Security > Advanced > Ownership tab
10. Now select your user folders from your original account - be careful with "AppData" - don't copy the Microsoft Store App preferences as you'll break it in the new profile otherwise.
11. MOVE these folders to your "Copy_Test" account.
12. Once that's done, logout and log in to your NEW account you made in step 2.
13. Go to C:\Users\Copy_Test and take ownership
14. Move all your Pictures/Docs/Music etc. across to your new user folder
15. DELETE your original user profile + its data from step 1.
16. Now you're ready to sign back into your Microsoft account on your new profile.
17. Sign in and you should get all your saved Windows settings and apps back.
18. Use Lenovo Companion to update any drivers and install any programs you lost.
I honestly don't know if that'll work, but it seems to be holding up OK on mine so far. It's worth the shot.
09-01-2016 05:22 AM - edited 11-28-2016 08:48 AM
In response to customer reports of displays or screens turning off on Lenovo systems while in use and running on battery power, Lenovo has released a solution via update to the Intel Management Engine Firmware, v.22.214.171.1246.
The Intel ME Firmware has been approved for the following models:
The Intel ME Firmware can be downloaded here: http://support.lenovo.com/us/en/downloads/ds105001
If the solution provided by Lenovo does not resolve the issue for you, other customers report that a workaround provided by customer MattDN93 also resolves the issue. More information about the workaround can be found here: https://forums.lenovo.com/t5/Lenovo-IdeaPad-100-305-500-Edge/Flex-3-screen-turns-off-when-working-on...
An additional workaround that identified this issue as a Windows 10 setting conflict has been reported here by Drfranklin1: https://forums.lenovo.com/t5/Lenovo-IdeaPad-100-305-500-Edge/Flex-3-screen-turns-off-when-working-on...