10-30-2016 05:48 PM
I will be sending my Lenovo Flex 3 to Louisville, KY (Lenovo's Repair Center) this week - I firmly believe this is a hardware issue. I've utlized all "work-arounds" and completely reset my laptop 3 times. Still have random screen issues - wierd - I can't pinpont a specific reason as to why this is still occurring.
If you purchased this computer at Costco, you can return it within 30 days. I'd recommend doing that instead of dealing with Lenovo Support.
Lastly, this thread/problem has not been "Solved"! (as noted at the top) The Lenovo moderator needs to remove that.
11-10-2016 05:08 PM
Having the same issue-- I have installed every work around mentioned on this forum with no luck. Has anyone who has gone through the hardware repair process had any luck? Would hate to go through all that with it also failing.
11-10-2016 08:56 PM
I sent my Flex 3 via Fed Ex on 11/4 to the Louisville, KY repair center - I rec'd a message on 11/9 stating:
"2016-11-09 14:21 GREAT NEWS!!! We have successfully repaired your machine! After a final quality check and cleaning we will ship your machine back to you."
then a few hours later:
"2016-11-09 17:03 Machine is shipped out from Lenovo Service Center on 2016-11-09 and in transit to your location. Tracking # %2"
Weird - I did not receive a specific tracking number - only "%2" - I have no idea what that means.
I expect to receive my "repaired" Flex 3 tomorrow or early next week. Honestly, I'm shocked that Lenovo was able to "repair" it - I was expecting a replacement.
Once I receive it, I will update this post.
11-11-2016 11:03 AM
11-11-2016 11:21 AM - edited 11-11-2016 11:44 AM
Matt (and everyone following),
I received my "repaired" Flex 3 today - the packing list states,"Parts Used in Repair: N/A"
There is a new "Servicer Test Logs" folder (on my desktop) and I believe the Repair Center ran a 3 min diagnostic test (which was normal) and then shipped the computer out the same day. Very disappointing and an utter waste of time.
Again, I'm nearly convinced this is a hardware issue.
I'm online chatting with Lenovo now...well, after an hour chat session, Lenovo updated the dispay driver and bios - I was told to monitor the computer for the next 24 hours and contact them with any further screen problems...hmm I've done this myself in the past (prior to completely resetting my computer several times)
11-13-2016 06:10 AM
Update: I've had 2 online chat sessions with Lenovo on Friday (11/11/2016) - the first technician updated my display drivers and BIOS - this did nothing to help my screen issues. Later that day, another technician instructed me to go to the "Novo Button Menu" - then, go to "BIOS Setup" screen and remain there to witness any screen issues. She stated that if I had any screen issues there, this will be considered a hardware issue. Interestingly, on the BIOS Setup screen, I've had no screen issues (but I've only tested this for a couple of hours). I plan to conduct a 24 hour test today. Unfortuately, I'm now concerned that the screen issues *may* be a software conflict (Windows?).
11-13-2016 11:33 AM
Have you all figuired this issue out yet? I just purchased this Flex 3 within 30 days and have the option to return it but I really like it and don't want to have to return it. I have a limited time to make this decision so your response is greatly appreciated. I have tried your "Fix" and it did nothing. I had Windows log onto my computer and reset my power options which worked for a small time until I received a new update and then it went back to previous settings. They said, it was an issue with Lenovo's software not allowing the laptop to go into sleep mode but shuts off the screen so you can't see what is on the screen causing the hard restart and thus loosing any work you had on the screen. This makes the Lenovo a bad option unless they have stepped up to the plate to fixe the issue.
11-13-2016 05:19 PM
I believe I have a solution to the Flex 3 screen issues - I will post later tonight.
Essentially, it's a Windows 10 software conflict in the general/advanced power settings.
11-14-2016 04:45 PM - edited 11-14-2016 06:04 PM
For Flex 3 owners that have continued screen issues (blank/dark screen with a non-functional keyboard)
There is Windows 10 display software conflict with "Windows Settings/System/Power & Sleep" and "Advanced Power Settings".
11-16-2016 09:11 PM
I have the Edge 2, with the same problem.
Lenovo support updated the bios and intel, still same problem on and off battery.
they told me to drop off at Best Buy service center.
Did the repair Lenovo did fix your problem?