11-15-2017 04:16 PM
So I've had an issue with my laptop overheating much too easily, in my opinion. I'll literally be using it for normal, non-resource intensive tasks like web browsing, doing homework, responding to emails etc. and it'll heat up to 90°C+ in just an hour or 2. Some days it'll take longer, but I know for sure this temperature can't be right. I've only had the laptop for 7 months and it's doing this. I've tried propping it on top of this laptop fan thing which helps with the temperature but it still rises too high for such non-resource intensive tasks. If I do anything even remotely resource intensive like even easy to run video games, I'm up to 100°C in under 30 minutes in both cores. I tried talking to support and they said to send it in for hardware repairs without telling me anything about other possible troubleshooting I could try, which I disliked. I'd like to send it in for hardware repairs last, if possible. I have tried scanning with many different antiviruses and made sure the laptop can breathe. I have uninstalled every program that I don't use anymore. I've done pretty much all the recommendations that I got from googling to try and lower the temperature. The only thing left would be factory restoration. Is that really the next line of play I have? Is there anything else I can do before sending it in for hardware repairs? It would really suck to not have my laptop for possibly weeks since I'm in college and all. I just know at this rate though the laptop is gonna die really fast if I don't do something.
12-15-2017 04:27 AM
Thanks for using the Lenovo forums.
If you want to rule out software issue, then the factory reset will be the best way to do this, but of course make sure you have your data backed up as this will delete these from the unit.
By the sounds of things, it will likely be an issue with the thermal paste, or at least this is what I would suspect.
If the issue persists after the factory reset, then yes make sure you get it sent for repair whilst you can do in warranty, saves you from potentially worse and more extensive trouble later on.
Hope this helps, let us know how you get on.
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