08-28-2018 12:52 PM
I am not sure which update caused the error because both happened on the same day right after another. I ended up getting it to work today. I went to hte window's settings, then account, and finally security. I then removed my fingerprints. Afterwards, I uninstalled the driver, reinstalled it and added my fingerprints again, and it worked justt fine.
09-21-2018 06:52 PM
I think i found the solution to this problem, first go to your cortana search in windows and search for troubleshoot, then go to recovery, Advanced Start up, and then Restart Now... Choose advanced options and UEFI Firmware,Restart. Once in the Bios set it to allow flash of old bios, then download a fresh copy of the latest bios. Flash it and all should be well. It fixed my error 10 and i havent had a issue since.
11-20-2018 05:56 AM
01-22-2019 08:16 AM
Have been around several technical forums up to the last year in order to find a proper solution...
Drivers install, reinstall, BIOS update, BIOS reset, enable-disable SGX etc...
However, most of them didn't work properly or did work for a few hours period.
I have spoken with lots of people that met the same issue...
I am so dissapointed ...
Lenovo technicians have NO SOLUTION for such an issue ...
THAT IS A SHAME...
06-19-2019 11:48 PM
Thank you for the solution you posted. (I know it's been a loooong time!)
So, I tried what you had said. As well as a number of solutions other users had posted - multiple driver reinstallations, stopping the device and restrating it, deleting drivers altogether and installing fresh, even recovering an older version of Windows. Nothing worked and I gave up on it. Decided to just use the laptop with a security pin and be done with it.
Then a week back my touchscreen stopped working. And out of desperation I formatted my laptop completely (files and all included). When that didn't help either (It ultimately got resolved), came back to the forum and came across this post again and decided to try the steps you mentioned again with probably any new drivers available.
Went to the device manager and turns out, it doesn't recognize the Biometrics drivers anymore. Instead of the earlier error codes and all, there's no Biometric device - not even in hidden or with any errors - and nothing comes up even on doing a hardware scan. Lenovo diagnostic tool shows the Fingerprint Reader grayed out and says it's not available. (Images attached)
To be frank, I have no hopes of getting the fingerprint sensor to work again. But I thought maybe I should just give it one last shot. Please let me know if you have any advice.