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Colleen_cc
What's DOS?
Posts: 1
Registered: ‎08-21-2018
Location: US
Views: 2,765
Message 1 of 5

Flex 6/14 - not working with USB-C Dock?

I purchased a Lenovo Flex 6 (also seems to be referred to as a Flex 14) from Costco this weekend. I assumed that because it has a USB-C port it would work with my existing Thinkpad USB-C docking station (for my work computer - trying to use same dock for work and home laptop for ease of switching between the 2).

After much googling trying to find a compatible dock listed on Lenovo's website (failed - even their Dock Finding tool doesn't seem to list something) I landed here on an old thread where someone asked a similar question about their Flex 5.

My computers manual doesn't say if the USB-C is data only - so not sure if that's the issue or not.

We tried to install drivers / firmware for the dock thinking that was the problem and the dock is still not recognized.

Do you think it's the drivers / firmware, a total lack of compatibility, or an adapter I may need to use? So far Lenovo support was no help, they wouldn't even tell me if the dock was compatible and transferred me to sales for that question.....sales has no idea why I was transferring and also couldnt point me to any document ration for this. The reps other suggestion was to go to best Buy and ask??!
 
if I can’t get this to work it’s going back to  Costco 

 

Social Support Agent
Social Support Agent
Posts: 296
Registered: ‎08-01-2018
Location: PH
Views: 2,728
Message 2 of 5

Re: Flex 6/14 - not working with USB-C Dock?

Hi Colleen_cc! 

 

Welcome to the community forums! 

 

I checked the Lenovo Flex 6 (14") Platform Specifications the laptop's USB type C is Gen1 only. It means that it is only for data transfer. The USB type C that will work with the docking station should have a definition of USB Type C thunderbolt support. That is the reason why it is not working with your Thinkpad docking station. Should you have any other concerns. Let us know. 

 

Reference: https://psref.lenovo.com/syspool/Sys/PDF/Lenovo%20Laptops/Lenovo%20Flex%206%20(14_)%20Intel/Flex_6_1...

 

 

Regards,

Matt_lenovo



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supportti
Fanfold Paper
Posts: 5
Registered: ‎09-06-2018
Location: CA
Views: 2,700
Message 3 of 5

Re: Flex 6/14 - not working with USB-C Dock?

Hello matt_lenovo

 

I have the same problem, did not see this post before starting a new topic.

 

I was specifically told by Lenovo sales in a chat to purchase either 40A90090US or 40AF0135US.

 

I got 40A90090US and managed to get USB and Ethernet working, but VGA and USB-C charging doesn't work.

 

Which dock is compatible with Lenovo Flex 6 ?

 

Thank you very much !

Simon

Retired Support Specialist
Posts: 184
Registered: ‎08-01-2018
Location: PH
Views: 2,698
Message 4 of 5

Re: Flex 6/14 - not working with USB-C Dock?

You could try to install the driver of the Docking station first from our site: https://pcsupport.lenovo.com/us/en/products/MONITORS-AND-PROJECTORS/DOCKS/THINKPAD-USB-C-DOCK/40A9/4... , restart your computer afterwards. -Mario_Lenovo



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supportti
Fanfold Paper
Posts: 5
Registered: ‎09-06-2018
Location: CA
Views: 2,686
Message 5 of 5

Re: Flex 6/14 - not working with USB-C Dock?

Hello

 

I tried the DS501902 driver which managed to get USB and Ethernet working. I have problems with VGA and USB-C charging.

 

Is there a compatible dock with the Flex 6 that will at least allow me to connect multiple monitors, if charging is a no-go ?

 

Thank you very much !

Simon

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