cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
ideapad31015ISK
Paper Tape
Posts: 2
Registered: ‎09-21-2017
Location: PK
Views: 552
Message 1 of 3

Hardware scan FAILED error on storage device W11BMD3WDC WD5000LPCX-24VHAT0 - 465.76 GBs7D-APEMN1

whenever i run hardware scan, i get error on storage device, mostly on SMART short Test and SMART drive self test.
after error result i scan it again and then result is Passed.


i just recieved notification of 'critical errors occured on hardware u need to scan it'. and i run the scan but  hardware scan freezes(it happenes mostly whenever i myself run a scan without getting any notification to run a scan) and then it gave me this failure result(refer to attached image below).

Reply as soon as possible.


Please help me to resolve this issue, i am too much worried about it.
will be very greatful

 

failure hardrive scan.PNG

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 509
Message 2 of 3

Re: Hardware scan FAILED error on storage device W11BMD3WDC WD5000LPCX-24VHAT0 - 465.76 GBs7D-APEMN1

Hello Ideapad31015ISK

Thanks for using the Lenovo forums.


I believe that SMART test errors are related to Hard drive faliure.

 

In which case, I would recommend that you back up any important data you might need, and get in touch with your local Lenovo support line for a possible service.

 

Below is the link to the phone list where you can find these numbers

 

 

Hope this helps, let us know how you get on.


==================================================================================
Did someone help you today? Thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

 

This will help the rest of the Community with similar issues identify the verified solution and benefit from it.




Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...
ideapad31015ISK
Paper Tape
Posts: 2
Registered: ‎09-21-2017
Location: PK
Views: 503
Message 3 of 3

Re: Hardware scan FAILED error on storage device W11BMD3WDC WD5000LPCX-24VHAT0 - 465.76 GBs7D-APEMN1

my country 'Pakistan' isn't listed in Support Phone List.


Also i replaced my hardrive in August 2017 and after one week it again caused this issue.
So, is there any problem with just my harddrive or my laptop?

 

Check out current deals!


Shop current deals

Top Kudoed Authors