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sunlightrobert
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Posts: 3
Registered: ‎05-20-2017
Location: US
Views: 2,458
Message 1 of 6

Headphone Jack Not Working 100-15IBY Laptop (ideapad)

I was using my headphones when I was at Starbucks. Then I came home and the headphone jack wouldn't work. The speakers work. My headphones work on other devices. I've uninstalled/reinstalled RealTek Audio driver. Still doesn't work. Rebooted countless times. Done all sorts of Internet research.

 

Running Windows 10. In Control Panel, Sound, Manage Audio Devices, Sound - Speakers icon appears but no headphones.

 

I'm running out of ideas. Anyone experience this ever? Please HELP!

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 2,331
Message 2 of 6

Re: Headphone Jack Not Working 100-15IBY Laptop (ideapad)

Hi Robert -  

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

You can also start by flushing out all static, remove battery and AC adaptor and hold down power button for about 15 seconds.

 

Check the Playback Devices under Sound Properties (by going to Control Panel > Sound > Playback Devices and see if the Headphone is being set as the default playback device. If not, click on it and set it as the default playback device, try to play a sample sound and observe.

 

-Link to picture

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

sunlightrobert
Fanfold Paper
Posts: 3
Registered: ‎05-20-2017
Location: US
Views: 2,319
Message 3 of 6

Re: Headphone Jack Not Working 100-15IBY Laptop (ideapad)

I can do the static release but I'm not sure there's a point. There is no Headphones icon in the Sound folder. Only Speakers. If Headphones aren't even an option, how will I select them?

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 2,271
Message 4 of 6

Re: Headphone Jack Not Working 100-15IBY Laptop (ideapad)

There is usually a hardware switch in the socket, which is engaged when you put the plug in. Seems like it might be mechanically broken.

 

Kindly contact Lenovo service centres for hardware assistance.

Schedule a Call-back for faster support

English 24 hours a day 7 days/week 

During business hours, you may also engage with live chat support.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

TeresaN
What's DOS?
Posts: 1
Registered: ‎01-15-2017
Location: US
Views: 1,837
Message 5 of 6

Re: Headphone Jack Not Working 100-15IBY Laptop (ideapad)

I have the exact same problem on my Lenovo Ideapad 110  Nothing works.

LenovoW541User
What's DOS?
Posts: 1
Registered: ‎04-05-2018
Location: US
Views: 1,043
Message 6 of 6

Re: Headphone Jack Not Working 100-15IBY Laptop (ideapad)

Same issue here, Lenovo W541 Thinkpad. Apparently LiveChat is unavailable for this machine. Smiley Sad

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