05-21-2018 06:22 AM
Two of our users are experiencing isse with white or black horizontal stripes on screens of their Lenovo Ideapad 310-15IKB notebooks.
OS is Windows 10 Home. Lines are not visible on external screens. The only way to get rid of these lines is to restart the notebook. But in few hours after restart these lines are appearing again.
Can somebody to give me any idea how to fix this issue?
05-21-2018 09:15 AM
Welcome to the Community Forums.
Try to check if the same lines exist in the BIOS screen.
Have it stay in the BIOS for a few hours to re create the issue.
If the lines shows up in the BIOS, then you may need to call tech support for in warranty service. They would be able to isolate further for LCD / lcd cable and conection issue.