08-20-2017 07:51 AM - edited 08-20-2017 07:53 AM
My laptop is relatively new, had in April, hardly used and gets blocked every five min. Today I was working on an important essay so I tried to shut it down and maybe restart but when I turn it on it only displays a boot menu scree and I don't know how to exit. Any suggestions? I'm not really good with this stuff but I really need to access toy document again.
Thanks in advance!
08-20-2017 12:13 PM
Apparenlty your Windows partition is corrupt since it cannot boot into it. You did say the PC was rather new so it should be under warranty. Support could possibly talk you through some option to recover the Windows system such as a repair of the boot system. Otherwise they can assist with a system recovery with OneKey or determine a fault. Best of luck