05-01-2017 06:18 AM
I have a 4 month new laptop and my laptop's hard disk is not detected. From starting it's run slow and today when I reset it because it's not run well, it's stuck in reset.
The hard disk is not detected in BIOS. What should I do. The warranty will be expired in dec 2017. any idea.
Thanks in advanced.
05-01-2017 07:22 AM
Hi anirugu91 ,
As the harddrive is no longer detected in the BIOS and that previously had slow performance issue, I would suggest that you call in technical support for in warranty repair.
If you have a spare harddrive, you can try to swap it to further check if the issue is just the harddrive (page36).
Testing the same drive on another pc can also help isolate the issue or slaving it to a harddrive enclose.
Doing such steps is not requred by technical support to avail of the inwarranty service instead simply informing them that the harddrive is not even detected in the BIOS would be enough.
Hope this help answer your query.