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Kojie
Blue Screen Again
Posts: 1
Registered: ‎10-19-2018
Location: ES
Views: 102
Message 1 of 2

I think my GPU died - Lenovo Ideapad 310-151IKB

Hi

 

I bought my Lenovo Ideapad 310-151IKB last December. After that, I haven't any problem with nobody games or apps (well, one game called Train Fever that it doesn't get along with Nvidia drivers). But, 2 weeks ago, I started with a graphical problem. It started with Cities Skylane. I was playing well in the morning, but, at afternoon, it didn't start. But the problems isn't only for games. When I started Google Earth Pro, it can't open the app. After force to use DirectX, the app starts, but with a black screen where the map should be.

 

At first I think it was a OpenGL problem, and I tried to restore my PC using Lenovo Onekey Recovery, but, when I explain my error at Paradox Forum, showing the Cities Skylane error log, the  forum peoples suggest that the problem is from GPU, that it would die...

 

Spoiler
"d3d11.dll caused an Access Violation"

That's DirectX 11. Either your drivers are corrupt, your GPU simply can't handle it, or your GPU is dying.
If Windows recently updated between your last driver update and the crash, reinstall your GPU drivers.

Also, your GPU is below the minimum system requirements. (which is impressive, given that the minimum required GPU is a 9 year old GPU from 2009!)
This bit makes me suspect that might be part of the problem: "ERROR: Shader Shader is not supported on this GPU"

What should I do? Is this covered by the laptop's warranty?

 

Actualization 1: I use Display Driver Uninstaller for eliminate all drivers of Nvidia and now I can use Google Earth, so the problem is in the Nvidia Drivers. I will try to reinstall again and I want to see if it was a driver problem or hardware problem.

Sr Support Specialist
Posts: 9,129
Registered: ‎11-30-2015
Location: PH
Views: 70
Message 2 of 2

Re: I think my GPU died - Lenovo Ideapad 310-151IKB

Hi Kojie,

 

Welcome to the Community Forums.

 

You can try to review the recommended  requirements of the application as it may seem that this may be the reason why other graphic intensive applications may not also run (application system requirements and pre requisites applets not met).

 

Try to back up your files and maybe reset your machine back fresh with Windows to isolate hardware from software issue. You may also have the machine sent for graphic integrity stress test by calling in technical support specially if you have the same issue after reset.

 

I hope this helps answer your query.

 

Regards



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