08-07-2017 05:32 AM
While on the phone to a Lenovo support person as my laptop won't turn on he told me to factory reset which upset me as there seemed no hope but to wipe all my data. Anyway when I gave in that there was no other choice I discovered my NOVO button doesn't even work!!!! So I have NO way to access my laptop.
Any help would be very helpful
08-07-2017 11:28 AM
I discovered my NOVO button doesn't even work!!!! So I have NO way to access my laptop.
What are you poking through the little hole? The end of a straightened paper clip? I found that whatever you use, it needs to be "square on" to the side of the case. If it is skew (at an angle), when it protrudes through the hole, it will miss the internal "Novo" button.
-- from CyberSimian in the UK