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What's DOS?
Posts: 1
Registered: ‎02-04-2017
Location: US
Views: 586
Message 1 of 2

Idea pad 500-15ACZ - Wireless hardware not detected QUALCOMM ATHEROS QCA61X4

Hi, yesterday I had an issue with my laptop because I couldn’t connect and detect any Wi-fi network, the Bluetooth device was unavailable too, The network icon just showed available a Ethernet connection but I did not had cable so, I couldn't connect to the internet and I was looking a way to "turn on" the network adapter but I couldn't and I gave up.

I download a report from the networks config and it showed the status for the Wi-fi & Bluetooth device as: DOES NOT EXIST (Qualcomm Atheros QCA61x4 Wireless Network Adapter and Bluetooth Device)


Today I turned on my laptop and the Wi-fi was available again, I checked immediately the Lenovo Solution Center App in the section "Instantanea" to compare the changes in hardware and software vs yesterday and in the section for Network Board there is a change, yesterday there was not a available devices for Wi-fi and Bluetooth and today there are both "like they were added today".

I'm worry about having the same issue in the future, my laptop is my work tool and if it fails again like yesterday what could I do?

Attached a picture of the Lenovo solution center from today showing the difference vs yesterday.



Retired Support Specialist
Posts: 291
Registered: ‎01-16-2017
Location: GB
Views: 480
Message 2 of 2

Re: Idea pad 500-15ACZ - Wireless hardware not detected QUALCOMM ATHEROS QCA61X4

Hi gama_588,


Thanks for posting and welcome to the forum!


Should that happen again I'd suggest going into Device Manager and see if those drivers are still showing, if they are attempt to update/reinstall them or do the same thing through the Lenovo Support site. Should it happen again and that doesn't correct the issue, please come back here and let us know. Unfortunately I'm unable to understand the image you've attached for us. 


Let us know how you get on.
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