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SSOmar
What's DOS?
Posts: 1
Registered: ‎04-06-2016
Location: NA
Views: 787
Message 1 of 4

IdeaPad 300 14ISK keep freezing

i bought new Ideapad 300,it keeps freezing while using anything office, web, apps. most often while using office apps.  I have to press the power bottun to turn off the laptop, power on to get it operating again.

i did reset and formated the device installed the windows again but no luck the same problem appeared, i think its hardware problem. your advice please.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 778
Message 2 of 4

Re: IdeaPad 300 14ISK keep freezing

Hi SSO,

 

Welcome to the Lenovo community!

 

Does the freezing issue occur even if you restart in Safe Mode?

 

Also, Run a few tests from this link -

http://support.lenovo.com/us/en/lenovodiagnosticsolutions/tools

 

You should try Storage test, memory test, motherboard test, CPU test. Post results and let’s review.

 

Hope this helps.

Regards,

Shashi

 

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Mario050874
What's DOS?
Posts: 1
Registered: ‎08-25-2016
Location: CL
Views: 401
Message 3 of 4

Re: IdeaPad 300 14ISK keep freezing

Hi, My ideapad 300 still freezes randomly...

 

I'd already run the link and nothing. Please, help me!

 

Thanks in advance.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 373
Message 4 of 4

Re: IdeaPad 300 14ISK keep freezing

Last resort would be backing up your files and doing a factory reset to isolate if it's an OS issue.

 

Update us how it goes.

 

 

 

           

Regards,

 

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if you find a post helpful and it answers your question, please mark it as an "Accepted Solution

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