12-13-2016 10:31 AM - edited 12-13-2016 10:38 AM
I received my IdeaPad 310-15ABR on December 1st and on December 2nd I called in a ticket and was left a little dissatisfied on the troubleshooting abilities of tech support.
I was experiencing a battery drain faster than I would expect. When unplugged I am getting maybe about 3 hours of use - this is with power saver settings activated and really only web browsing and such. No mega gaming or movies etc
So when I called tech, they immedietaly told me to send back the laptop - but at my own expense which to me seems odd, why should I pay to send Lenovo my defective new machine?
After getting off the phone I did my own research and found that "location" was on, so I turned it off and that bought me some time on the battery - not a lot... but enough for me to realize that I needed to test this machine out on my own for a week or two before sending it back.
So I am about to send it back, but I am wondering - how long are you getting on your battery for the same machine?
I don't want to send it back if what I am getting is unfortunately the reality of what I should be getting.
12-14-2016 01:59 PM
Hi mbranda41 ,
Welcome to the Community Forums.
Checking on the battery specifications (page 28) :
2 Cells, 30/39 Wh Li-ion battery pack
2cell battery does carry in lighter and low capacity that most manufacturer have usuable 2-3.5 hours .
This does differ to several factor as draw watts that can give reviews to sustain up to 5 hours and added graphics and similar peripherals that can take additional power.
Locations that you have tried to perhaps disable to save power can help , but since you have performed steps with technical support depending on the warranty coverage for repair shipping declared on the aggreement (as some have carry in warranty where they have it fix in local best buy tech centers ) . As long as parts are readily available standard turn around time is 7 business days from the time the machine was received (shipping time is not included).
As our community is a peer to peer group, it would be best to call in the tech team and have an open conversation with them for other options to assist you best and is agreeable on both sides.
Hope that this helps answer your query.
Update us how things go.
03-25-2017 09:14 AM
.... Moved this post to Forum Housekeeping.
04-07-2017 08:51 AM
Did you solved your problem? I sent my laptop to be repaired (and I paid for it!) and after almost 3 months without stock of parts (they said the battery really had a problem!) they gave me a new laptop, but the new laptop has the same problem! The battery is drained too fast sometimes less the 1h30 (only web browsing too)!