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Rawxern
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Posts: 5
Registered: ‎12-27-2018
Location: US
Views: 1,704
Message 1 of 17

IdeaPad 330 Laptop ruined by bios update, can I send it in to restore it to a functional state?

Basically the day after I got it Lenovo Vantage popped up with something telling me to update my bios. Me the idiot-end-user thought it should be safe to just install and get it over with. Once it's done windows 10 hits me with the blue screen of death and the Inaccessible boot device message.

 

I took it to my friend who was able to get me back into windows somehow but my Nvidia drivers wouldn't install and update without a Windows 10 update (also didn't work). Today I tried resetting it only to come back to my mouse not working, no drivers functioning properly, and eventually being trying to reset it COMPLETELY which just made it worse as I got hit with "there was a problem resetting this pc" now I'm at a black screen loop and really pissed off ass I haven't had this laptop for a eamn week before endless problems come up.

 

This was my parents expensive Christmas gift and I really don't wanna have to buy a new one. Is it possible to send it in to get it fixed back to its original working state?

Sr Support Specialist
Posts: 8,528
Registered: ‎11-30-2015
Location: PH
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Message 2 of 17

Re: IdeaPad 330 Laptop ruined by bios update, can I send it in to restore it to a functional state?

Hi Rawxern,

 

Welcome to the Community Forums.

 

Yes, you may send the machine to the depot so that they would be able to investigate more and re-image the machine to functional state default as needed. Call technical support, they are open 24/7.

 

Regards



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Dejan3
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Registered: ‎12-31-2018
Location: ME
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Message 3 of 17

Re: IdeaPad 330 Laptop ruined by bios update, can I send it in to restore it to a functional state?

The same   thing happened to me, same story as yours same everything, i am litteraly 4 hours into trying to repair this, what i sucedeed is to run win10 in safe mode than restart it to normal state, and  it worked! Now i am trying to find my previous BIOS version to install and get everything right.

 

 

Mod's Edit: Please keep in mind that these forums are accessed by people of all ages. Profanity, implied profanity or attempted profanity by circumventing the profanity filter is prohibited by the Community Guidelines and have been removed.

 

nohit
What's DOS?
Posts: 1
Registered: ‎01-01-2019
Location: DE
Views: 1,410
Message 4 of 17

Re: IdeaPad 330 Laptop ruined by bios update, can I send it in to restore it to a functional state?

I have the same problem as you guys. Can you tell me how you eventually got into safe mode? I struggle because there are no starting options when I try to finde them in the advanced starting options. Thanks
SamHead
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Posts: 6
Registered: ‎12-29-2018
Location: CA
Views: 1,322
Message 5 of 17

Re: IdeaPad 330 Laptop ruined by bios update, can I send it in to restore it to a functional state?

The problem is with the installer. The first win boot is affected.

 

The actual BIOS works fine for me

There is no need to revert to an older BIOS

Vonna
Fanfold Paper
Posts: 6
Registered: ‎12-28-2018
Location: NL
Views: 1,313
Message 6 of 17

Re: IdeaPad 330 Laptop ruined by bios update, can I send it in to restore it to a functional state?

To acces the option you can try to start up 3 times holding the button for 10 seconds, the computer will start and close and will give a sign that the computer didn't start correctly. You see then a blue screen with options. After clicking on other problems (i Think) you see all down below the message other startup options; click and after that you  must see a black screen with options like windows safe mode.

For me it didn't work so i have the computer reset with saving my personal files. It is now working again only i had to install all my programs again but my personal files where saved.

 

Good luck.

FrustratedinAZ
Paper Tape
Posts: 6
Registered: ‎01-01-2019
Location: US
Views: 1,275
Message 7 of 17

Re: IdeaPad 330 Laptop ruined by bios update, can I send it in to restore it to a functional state?

This is not even close to a satisfactory answer.
A user follows instructions on a new machine and Lenovo says "Send it to the depot"?
Either the BIOS upgrade or installer is faulty, or it created a glitch in the Optane memory boot system.
Give us a way to access the affected areas and fix the machine.
"Mail it to Lenovo" is a cop-out.
Rawxern
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Posts: 5
Registered: ‎12-27-2018
Location: US
Views: 1,244
Message 8 of 17

Re: IdeaPad 330 Laptop ruined by bios update, can I send it in to restore it to a functional state?

The bios upgrade is definitely screwed up. I'm not the only one who had this issue of course. Since I did a new install of windows my driver couldn't be updated for some reason which is my conflict here
FrustratedinAZ
Paper Tape
Posts: 6
Registered: ‎01-01-2019
Location: US
Views: 1,189
Message 9 of 17

Re: IdeaPad 330 Laptop ruined by bios update, can I send it in to restore it to a functional state?

Sorry Paper Tape. This grump was aimed at spidey101, not you.
I think calling "mail it to Lenovo so they can fix it," should not be labeled as "Solved."
FrustratedinAZ
Paper Tape
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Registered: ‎01-01-2019
Location: US
Views: 1,189
Message 10 of 17

Re: IdeaPad 330 Laptop ruined by bios update, can I send it in to restore it to a functional state?

Rawxern, I think the problem is between the bios and the Intel Optane memory system. The boot record was put into Optane to make it boot faster, then when the bios update executed, it glitched Optane, so Windows couldn't find the boot record. Maybe booting from an external device, then disabling Optane and rebooting off the hard drive, then reinitiating Optane and rebooting one more time...
I'm still working on getting a way to boot externally...
By the way, if you're not aware, you can get to the bios setup screen by using the "Novo Button" in the pinhole on the right side , by the USB port, when the power is off.
Hope that helps. I'll let you know if I have any success.

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