01-20-2017 05:40 PM - edited 01-20-2017 05:43 PM
Hi there lenovo cummunity,
I currently have the Lenovo 510-ISK with the i5-6200U and a AMD R5-430M GPU with 8GB of total system RAM. My issue with the laptop is as the thread title suggests. Every time I turn on something at bit more graphicly demanding, for example a benchmark (Heaven, 3Dmark) or a game (any game CS, Trine 2) after loading the game the laptop will instanly shutdown without any warning or even a blue screen, just an instant shutdown (black screen as if the laptop wasn't on).
I bought the laptop 4 months ago and have not tested it with any games yet. Today was the first day and this I did decide to game, and this happened. I updated my AMD drivers, my BIOS and still the issue presists. I don't know what to do, from what I understand it looks to be a hardware failure so I think I should bring it back to the retail store as it is still under warranty. But I am open to suggestions and maybe some of you have had this issue. Thanks for cheching out this thread.
01-23-2017 11:20 PM - edited 01-23-2017 11:30 PM
Hi there, Matt -
Thank you for writing in to the Lenovo Forum - happy to have you here today.
Abrupt shutdowns normally occur due to overheating issue. First of all, I would suggest you to ensure that air vents are not blocked and there is a proper air flow. Also, check the speeds at which the fan is spinning. Start using compatible cooling pads which will help in the flow of cool air into the underside vents of the laptop.
Check in safe mode and see if the system is restarting there also. Input "msconfig" in run command and click the tab "Startup" to disable all. Reboot and if the problem is resolved, narrow down to specific startup file which is causing the shutdown.
Run Lenovo solution center diagnostics to check if there is any hardware failure.
Run a complete virus scan with a latest updated antivirus.
Update us how it goes.
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02-01-2017 06:52 AM - edited 02-01-2017 06:56 AM
I brought it back to the store from where I bought it, it turns out the battery was damaged. It was sent back to Lenovo for a fix. I am still waiting for it. From the looks of it it was broken all along. I bought the laptop from Lenovo on the basis that it is was reputable brand and that I thought that it will work well given their trackrecord with the ThinkPad line. Really disappointed, but what can I do? :/.