05-09-2017 07:01 AM
IdeaPad 510 - static electricity all around the aluminium body (when the charger is plugged)
I can feel the strong static electrictiy over the notebook metal part. This is not happening when running on battery. I just bought the product and sent it to the technical service (04.05.2017)
I'm waiting for the decision of the technical service.
I want to use the product as soon as possible.
05-09-2017 12:39 PM
05-11-2017 02:00 AM
I applied as DOA. But there is still no improvement. The last update on the system mentioned above link is 4 may.
Where can I question the situation. How long does DOA certification take?
05-11-2017 06:25 AM
Hi tuncayozkan ,
I would suggest calling technical support directy with the case number.
Instead of DOA issue , static discharge may be appropriate based on early description.
Some conditions are serious enough that the product should not be used again until it has been examined and, if necessary, repaired by an authorized servicer. If you notice any of the following conditions (or if you have other safety concerns), do not use the product. Unplug it from the power source and contact the Support Center or the product manufacturer for instructions. Other unusual conditions if they cause you to become concerned regarding the product's safety.