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Giosabba
Paper Tape
Posts: 2
Registered: ‎02-24-2017
Location: PL
Views: 6,175
Message 1 of 8

IdeaPad 510s camera not working

I have IdeaPad 510s and the camera is no longer working. When I try to open it, it gives me the error code 0xA00F4244 (0xC00D36D5).

 

I tryed to follow the solution proposed in the Lenovo forum but:

 

1. In the Lenovo Settings, the camera page and its privacy mode does not open.

 

2. In the Device Manager the camera and its drivers do not appear (there is no "imaging devices" and in "audio, Video and Game controllers" there are only audio stuff).

 

How can I do?

 

Moderator note: subject edited to match content. Was:  IdeaPad Y430 camera not working

 

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 6,088
Message 2 of 8

Re: IdeaPad 510s camera not working

Hello Giosabba,

 

Thank you for using the forums.

 

Try to download and install the Camera and Chipset drivers from the support site: link

Make sure to reboot after updates.

 

Also try pressing "FN+F8", that usually is the micro for enabling the camera itself. Surprisingly had a good few people that had similar issue that just simply disabled the camera, though this may be different.

 

If this is a recent issue, try reverting/recovering an older version of Windows, that may also solve the problem, this will not delete your files, but new programs will be deleted.

 

 If these steps do not work or you would like more info on this issue you can call your local Lenovo support line. Below is the link to the phone list where you can find these numbers

 

Hope this help you, let us know how you get on


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Giosabba
Paper Tape
Posts: 2
Registered: ‎02-24-2017
Location: PL
Views: 6,075
Message 3 of 8

Re: IdeaPad 510s camera not working

It's was the Fn + F8, I just pressed that an I anabled the camera again!!!

I feel kind of stupid that I didn't find that on my own...

 

Anyway, thank you so much!!!

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 6,061
Message 4 of 8

Re: IdeaPad 510s camera not working

My pleasure, it`s an easy thing to oversee, and even easier to press accidentally. 

 

See you around the Forums!

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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

 

This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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ViConn_aaa
What's DOS?
Posts: 1
Registered: ‎07-15-2017
Location: GB
Views: 5,203
Message 5 of 8

Re: IdeaPad 510s camera not working

Hi Krakken,

I just wanted to thank you for this extremely helpful post to fix my camera issue, just when I needed..thanks again!!

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 5,180
Message 6 of 8

Re: IdeaPad 510s camera not working

Hello ViConn_aaa

Thanks for using the Lenovo forums.


 Glad to know it has helped resolve someone else`s problem as well, 

 

 

Hope to see you around the forums friend!

 

 

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cesartuti
What's DOS?
Posts: 1
Registered: ‎01-06-2018
Location: US
Views: 3,540
Message 7 of 8

Re: IdeaPad 510s camera not working

Hello I have the same issue with my Lenovo 510S. I tried already Fn+F8 and that is not the issue. I updated drivers. I checked privacy and nothing solves the issue. By the way the imaging devices folder does not show on device manager. What should I do. The support website does not give me options to call anybody. I am located in Canada and bought my laptop less than 6 months ago. I am really frustrated.

 

Thanks

 

Cesar

Gar99
What's DOS?
Posts: 1
Registered: ‎01-09-2018
Location: IE
Views: 3,482
Message 8 of 8

Re: IdeaPad 510s camera not working

SOLUTION >>

 

The above steps did not work for me.

But if you try the steps below - it DID SOLVE my problem.

 

Try this:


Go to >  Lenovo Vantage  (Lenovo Settings)

Search For Hardware Settings > AUDIO/VISUAL


Switch Camera on under "Camera Privacy Mode"  [radio button]

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