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What's DOS?
Posts: 1
Registered: ‎06-30-2017
Location: US
Views: 712
Message 1 of 2

IdeaPad 710S Plus-13IKB Fingerprint Sensor Driver Fails to Load.

As stated in the subject, when I got my new laptop and went through all the updates and finally returned to it, it had caused my fingerprint sensor to no longer work. When inspected through Device Manager, it throws Error Code 31: it states that the driver is up-to-date but Windows has failed to load the driver properly. With either restarting, removing and updating drivers, or reinstalling windows, I have failed to develop a manner of fixing this. Any help would be lovely. Thanks in advance!

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 647
Message 2 of 2

Re: IdeaPad 710S Plus-13IKB Fingerprint Sensor Driver Fails to Load.

Hi, SamRexil   -


Thank you for writing in to the Lenovo Forum - happy to have you here today.


When you have a moment, can you please refer to this bug that was filed regarding a similar issue and let me know if it is relevant to the problem you are seeing?


Update us how it goes.





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