cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
franzi1
Paper Tape
Posts: 2
Registered: ‎11-22-2018
Location: FR
Views: 728
Message 1 of 4

Ideapad 100S-11BY unusable after firmware update

After a firmware update that ran smoothly, I get the following message:

 

BITLOCKER

Enter the recovery key to reboot.

 

Since I never activated Bitlocker, I have no recovery key and no idea on how to proceed.

 

Can it be that Lenovo activated  Bitlocker from the very beginning without any information to the users?

 

Any help is much appreciated!

Highlighted
Retired Support Specialist
Posts: 156
Registered: ‎08-02-2018
Location: US
Views: 699
Message 2 of 4

Re: Ideapad 100S-11BY unusable after firmware update


Hello franzi1! Welcome to Community Forums.

Bitlocker is not enabled by default, please try the troubleshooting steps here https://support.lenovo.com/us/en/solutions/ht502684 .Please let us know how it goes.

 



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

franzi1
Paper Tape
Posts: 2
Registered: ‎11-22-2018
Location: FR
Views: 686
Message 3 of 4

Re: Ideapad 100S-11BY unusable after firmware update

Hi Bobby!

Thank you very much for your message, you solved my problem!

On the other hand, I am absolutely certain not to have set Bitlocker on the Ideapad.

So, I cannot understand that a recovery key has been stored in my Microsoft account.

Black magic is nevertheless always welcome if it solves an issue!

Thank you again! 

 

DVD2019
Blue Screen Again
Posts: 2
Registered: ‎10-01-2019
Location: US
Views: 41
Message 4 of 4

Re: Ideapad 100S-11BY unusable after firmware update

Bobby_Lenovo, you say "Bitlocker is not enabled by default." I assume that is applicable only for older Windows version.

I am dealing with my Thinkpad being locked down by Bitlocker and your own solutions page:

"Starting with Windows 10 version 1703, Windows will enable automatic Device Encryption on most notebook computers. This happens with the Lenovo factory preload, as well as a clean installation of Windows 10 from retail media."

Also, buried in the Thinkpad UserGuide is the following non-warning:

"If you are using the Windows BitLocker Drive Encryption feature and your computer has a Trusted Platform Module, do not change the startup sequence. BitLocker Drive Encryption locks the computer when it detects the change of startup sequence."

Normal users, I would suggest, would have zero idea that there C: drive was encrypted at the Lenovo factory preload - particularly when there was no Bitlocker Recovery Key provided with the documentation that came from that factory to the end user.

All this to say that I am currently waiting for a data recovery specialist to call/email me back to tell me whether or not they can recover my potentially lost data because Lenovo refuses to acknowledge they encrypted my harddrive before sending it to the distributor.

Check out current deals!


Shop current deals

Top Kudoed Authors