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franzi1
Paper Tape
Posts: 2
Registered: ‎11-22-2018
Location: FR
Views: 615
Message 1 of 3

Ideapad 100S-11BY unusable after firmware update

After a firmware update that ran smoothly, I get the following message:

 

BITLOCKER

Enter the recovery key to reboot.

 

Since I never activated Bitlocker, I have no recovery key and no idea on how to proceed.

 

Can it be that Lenovo activated  Bitlocker from the very beginning without any information to the users?

 

Any help is much appreciated!

Retired Support Specialist
Posts: 156
Registered: ‎08-02-2018
Location: US
Views: 586
Message 2 of 3

Re: Ideapad 100S-11BY unusable after firmware update


Hello franzi1! Welcome to Community Forums.

Bitlocker is not enabled by default, please try the troubleshooting steps here https://support.lenovo.com/us/en/solutions/ht502684 .Please let us know how it goes.

 



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franzi1
Paper Tape
Posts: 2
Registered: ‎11-22-2018
Location: FR
Views: 573
Message 3 of 3

Re: Ideapad 100S-11BY unusable after firmware update

Hi Bobby!

Thank you very much for your message, you solved my problem!

On the other hand, I am absolutely certain not to have set Bitlocker on the Ideapad.

So, I cannot understand that a recovery key has been stored in my Microsoft account.

Black magic is nevertheless always welcome if it solves an issue!

Thank you again! 

 

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