08-03-2017 10:26 AM
I just bought my laptop view weeks ago, and i didn't shut it down like 12 h last night, and when i tried to turn it on it doesn't respon at before the password screen, i've tried to shut it down with power button but it doesn't work can someone help me?
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08-03-2017 10:32 AM
What is the current state of the laptop? (Is it OFF or screen is ON)
Please press the power button for 45 seconds to turn it off. (If it is on).
Once OFF, disconnect the charger and other peripherals.
Press power button for 45 seconds.
Reconnect the charger.
Start the laptop by pressing power button.
Let us know your observation. Thanks.