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Joji_Jo
Paper Tape
Posts: 2
Registered: ‎02-18-2017
Location: TH
Views: 565
Message 1 of 4

Ideapad 300 14ISK Battery doesnot charge - shows 100 % but dies when Unplugged

The problem is I plugged AC adapter to laptop when battery show 6%  after that around 10 minutes battery gauge will show 100 %  but if I unplgged AC Adapter  for  5 minutes the battery guage will decreases to 5 or 6 % 

 

My laptop is  Ideapad 300 14ISK use Windows 10 (clean installed) and already updated and activated Windows.

- I try to reset guage by Lenovo Energy Manager but it doesn't work.

- I try to calibrate battery but I can't remove battery (it an internal battery)

- I Uninstalled ACPI in device manager but it doesn't work too 

 

Please suggest me what should I do next? 

 

Thank 

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 489
Message 2 of 4

Re: Ideapad 300 14ISK Battery doesnot charge - shows 100 % but dies when Unplugged

Hi there, Joji                -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

You can also start by flushing out all static, remove battery and AC adaptor and hold down power button for about 15 seconds.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

Joji_Jo
Paper Tape
Posts: 2
Registered: ‎02-18-2017
Location: TH
Views: 472
Message 3 of 4

Re: Ideapad 300 14ISK Battery doesnot charge - shows 100 % but dies when Unplugged

The battery is Built-in , so I have to remove k/b and case before remove battery but I can do that. Anyway after follow your instruction it doesn't work. Do you have other solutions?

Quick question , According your suggestion I remove K/B and many screws , Is it will be effect to my machine warranty? Can I send this laptop to Lenovo shop for fix it ?

Thank you
Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 470
Message 4 of 4

Re: Ideapad 300 14ISK Battery doesnot charge - shows 100 % but dies when Unplugged

This could be a faulty battery. This usually happens if the battery is not communicating with the system properly.

I would recommend contacting Lenovo service centres and applying the normal phone techniques to get it replaced promptly or assist you further.

 

Schedule a Call-back for faster support

English 24 hours a day 7 days/week 

During business hours, you may also engage with live chat support.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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