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Raouaa
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Posts: 7
Registered: ‎02-22-2017
Location: TN
Views: 1,000
Message 1 of 7

Ideapad 300-15isk Battery fully charged, but laptop shuts down when unplugged

The laptop states that the battery is fully charged, but it shuts down when the laptop is unplugged.

please help

Lenovo Technology Partner
Posts: 570
Registered: ‎07-07-2014
Location: PH
Views: 992
Message 2 of 7

Re: Ideapad 300-15isk Battery fully charged, but laptop shuts down when unplugged

Hi Raouaa, 

Please use Lenovo Settings to confirm the status of the battery, from your description of the issue it seems that this is a defective battery. Lenovo Settings should show you that the battery status is destroyed, if this is the case I would recommend getting in touch with Lenovo Warranty Support and getting the battery replaced if the unit is still under warranty. You can get in touch by clicking on the Contact Us link at the bottom of the page under Support.

Cheers,

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Raouaa
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Posts: 7
Registered: ‎02-22-2017
Location: TN
Views: 953
Message 3 of 7

Re: Ideapad 300-15isk Battery fully charged, but laptop shuts down when unplugged

i just used lenovo setting and as you see the battery is ok

Lenovo Technology Partner
Posts: 570
Registered: ‎07-07-2014
Location: PH
Views: 943
Message 4 of 7

Re: Ideapad 300-15isk Battery fully charged, but laptop shuts down when unplugged

Hi, 

 

You need to get into the main screen of Lenovo Settings. This is just to verify the status of the battery, from my experience this kind of issue is hardware malfunction and needs repair. 

 

lenovo settings Battery Status.jpg

 

Cheers,

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Raouaa
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Posts: 7
Registered: ‎02-22-2017
Location: TN
Views: 940
Message 5 of 7

Re: Ideapad 300-15isk Battery fully charged, but laptop shuts down when unplugged

Hi,

 

I don't even have a power status in my lenovo setting

Can you please help me

 

thanks 

Capture.PNG

Raouaa
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Posts: 7
Registered: ‎02-22-2017
Location: TN
Views: 934
Message 6 of 7

Re: Ideapad 300-15isk Battery fully charged, but laptop shuts down when unplugged

Capture.PNG

Hi,

 

it is just now i had this, but i didn't understand what it means (sorry it is french)

Lenovo Technology Partner
Posts: 570
Registered: ‎07-07-2014
Location: PH
Views: 926
Message 7 of 7

Re: Ideapad 300-15isk Battery fully charged, but laptop shuts down when unplugged

Hi, 

 

Lenovo settings takes some time to update, usually after several restarts. So this is telling you that the battery needs to be replaced. If the system is still under warranty, get in touch with Lenovo Warranty Services so that they can replace the battery. 

 

Cheers,

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