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powell1986
Paper Tape
Posts: 2
Registered: ‎03-19-2017
Location: GB
Views: 646
Message 1 of 5

Ideapad 310-15|SK cannot set PowerDVD16 or VLC media player to work with Geforce 920MX graphics card

310-15|SK has geforce 920MX and intel hD graphics 520 card.

In the nvidia control panel it will not let me choose the geforce 920MX graphics card for any video applications like PowerDVD16 or  VLC media player. For other applications like word etc it will let me choose the 920MX.

When i do use PDVD16 to watch videos i get noticeable pixels on black colours, so the Intel HD card is not good for video.

 

I have tried re-installs and updating graphics cards but nothing seems to work.

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 578
Message 2 of 5

Re: Ideapad 310-15|SK cannot set PowerDVD16 or VLC media player to work with Geforce 920MX graphics

Hello Powell1986

Thanks for using the Lenovo forums.

Is this a recent issue or has this been happening for a good while?.

 

Let us know how you get on.


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Retired Support Specialist
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Message 3 of 5

Re: Ideapad 310-15|SK cannot set PowerDVD16 or VLC media player to work with Geforce 920MX graphics

Did you try to force the discrete GPU (AMD) to run all the time, by going to bios and set it to discrete graphics mode?

 

Update us how it goes.

 

 

 

 

Regards,

 

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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

powell1986
Paper Tape
Posts: 2
Registered: ‎03-19-2017
Location: GB
Views: 549
Message 4 of 5

Re: Ideapad 310-15|SK cannot set PowerDVD16 or VLC media player to work with Geforce 920MX graphics

Thanks for the advice. I am a novice at computing, i am not sure what you mean when you say 'force the discrete GPU (AMD) to run all the time'.

I dont know how you get into the Bios.

I typed in 'Bios' and 'discrete graphics' in the search and got nothing on each search.

 

For info..I bought this computer about a month ago specifically to run PowerDVD16 and have never got it working on this machine satisfactorilly.

I have done some digging in the Administrative events and noticed i am getting the following message when using PowerDvd16

 

Source ESRV_SVC_QUEENCREEK

 

"Error [4]: [ERROR_APPLICATION_UNABLE_TO_CLOSE_INPUTS] [0x0]. Occured [Tue Mar 21 23:51:33 2017]. In file: [intel_modeler_close_device.c.At line: [2957].

 

 

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 517
Message 5 of 5

Re: Ideapad 310-15|SK cannot set PowerDVD16 or VLC media player to work with Geforce 920MX graphics

The description for Event ID 2 from source ESRV_SVC_QUEENCREEK cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

 

If the event originated on another computer, the display information had to be saved with the event.

Restart the system, press F2 when you see Lenovo logo at start-up which takes you BIOS.

 

Click here for better understanding.

 

Update us how it goes.

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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