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Susans-PC
Paper Tape
Posts: 2
Registered: ‎03-28-2018
Location: CA
Views: 279
Message 1 of 2

Ideapad 310-15ABR Network Adapter not connected,

My wireless adapter is a Qualcomm Atheros QCA9377

I have tried extensive checks, tests, and fixes - nothing has worked so far.

Here's some of the checks / fixes I have tried:

 

Windows network troubleshooting - Problems Found - "The windows wireless service is not running on this computer"

 

Network Adapter - Properties - General - "This device is working properly"

Network Adapter - Properties - Power Management - Turned OFF "allow the computer to turn off this device"

 

Device Manager - Network adapter - - Updated driver / Rolled back driver / uninstalled & re-installed adapter

 

Services - WLan Autoconfig - Properties - Automatic - Start - THE SERVICE WILL NOT START - The following Error message comes up:

Windows could not start the Wlan AutoConfig service on Local Computer

Error 1068: the dependency failed to start

 

Registry - HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Dhcp - DependOnService - Value Data = Afd only

 

Lenovo Diagnostics - Hardware Diagnostics - Custom scan - Wireless Ethernet.

Scan results ModuleNotSupport

 

Ipconfig – release / renew

Reset TCP/IP Stack and auto tuning

NETSH INT IP RESET C:\RESTLOG.TXT

NETSH INT TCP SET HEURISTICS DISABLED

NETSH INT TCP SET GLOBAL AUTOTUNINGLEVEL=DISABLED

NETSH INT TCP SET GLOBAL RSS=ENABLED

 

I purchased and installed a USB wireless adapter - the same sypmtoms as above exist with this adapter also. This leaves me to believe it is a corrupted software issue???

 

I also went into bios to check if the wireless adapter is enabled - it is.

 

My next step will be to do a full windows 10 re-install unless anyone has any other advice

 

Any comments or help on this before I do the windows re-install would be appreciated

Susans-PC
Paper Tape
Posts: 2
Registered: ‎03-28-2018
Location: CA
Views: 222
Message 2 of 2

Re: Ideapad 310-15ABR Network Adapter not connected,

Does anyone have any ideas on this one??

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