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Magenta1211
Paper Tape
Posts: 3
Registered: ‎11-24-2016
Location: ES
Views: 1,156
Message 1 of 3

Ideapad 310 15IKB Windows 10, not starting

My Ideapad 310-15IKB, with Windows 10, and bought two months ago, won't start. It had been notifying that updates were needed, but once I pressed the update the button, it would not update. Two days ago it froze, and has not started since. When I try to start it, it goes to the first screen where the Lenovo logo appears, but will not go any further. I have tried starting in safe mode, but, although it does say (behind logo) that it is getting ready to repair the system, it still does not go any further. What can I do? Will reinstalling Windows 10 by myself invalid the warranty?

Anonymous_User
Not applicable
Posts: 0
Views: 1,145
Message 2 of 3

Re: Ideapad 310 15IKB Windows 10, not starting

Sounds like a corrupted update causing Windows to not boot. No you would not void any warranty by re installing Windows. Although since your PC is new I would call technical support to help walk you through a repair of a Windows install rather then a clean install which you would lose any data not backed up externally. 

Magenta1211
Paper Tape
Posts: 3
Registered: ‎11-24-2016
Location: ES
Views: 1,135
Message 3 of 3

Re: Ideapad 310 15IKB Windows 10, not starting

Thank  you so much for your answer! I will try as you say.

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