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MaliMAli
Paper Tape
Posts: 3
Registered: ‎03-20-2017
Location: EG
Views: 2,942
Message 1 of 3

Ideapad 310-15IKB touch screen not working (windows 10)!

Hi,

It's my first day with Lenovo, but my touch screen is not working.

I tried many options:

- update BIOS is not working.

- online system update is not working, giving "#ADUPFailed" error.

- no "Human ..." apperas in the device manger.

appreicate your support.

thanks in advance

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 2,764
Message 2 of 3

Re: Ideapad 310-15IKB touch screen not working (windows 10)!

Hello MaliMAli

Thanks for using the Lenovo forums.

Try to download the Video and Chipset drivers for the unit from the support page.

 Make sure to reboot the unit to complete the update.

 

Otherwise, I would recommend, that you call your local Lenovo support line for a possible service or if you could return/refund your unit if it is in 28 days of purchase. Below is the link to the phone list where you can find these numbers

 

Hope this helps, let us know how you get on.


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MaliMAli
Paper Tape
Posts: 3
Registered: ‎03-20-2017
Location: EG
Views: 2,355
Message 3 of 3

Re: Ideapad 310-15IKB touch screen not working (windows 10)!

unfortunately, i downloaded the BIOS driver but it's not working !!
after many tries, i updated the other drivers and left the BIOS update.

it's so bad that one of the most valuable features in my new device is not working!

I think that this would be may last Lenovo device, and i'll not recommend it to my circles.

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