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marckhayat
What's DOS?
Posts: 1
Registered: ‎01-28-2017
Location: LB
Views: 1,088
Message 1 of 2

Ideapad 310 camera not working

Hello. I purchased the ideapad 310-15ABR this month through Lenovo website. I noticed that the camera is not always working. Sometimes I start my computer and the camera's working fine, sometimes it's not even shown under Device Manager. I updated neverything (drivers, bios), reset my computer to factory default, but still it's the same status.

 

I'm currently not in the US to the warranty doesn't work: apparently, the International Warranty Service is available in 0 countries for this model. What a joke.

 

Any suggestions?

Retired Support Specialist
Posts: 915
Registered: ‎07-05-2016
Location: GB
Views: 997
Message 2 of 2

Re: Ideapad 310 camera not working


@marckhayat wrote:

Hello. I purchased the ideapad 310-15ABR this month through Lenovo website. I noticed that the camera is not always working. Sometimes I start my computer and the camera's working fine, sometimes it's not even shown under Device Manager. I updated neverything (drivers, bios), reset my computer to factory default, but still it's the same status.

 

I'm currently not in the US to the warranty doesn't work: apparently, the International Warranty Service is available in 0 countries for this model. What a joke.

 

Any suggestions?


Hi marckhayat  and welcome to the community,

 

This sounds like there could be a lose connection to the camera if it only sometimes shows in device manager. You would need to arrange for an assessment when back in the US to have the unit looked at under warranty.

 

Hope this help you and let us know how you get on

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