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lenevotoday
Paper Tape
Posts: 4
Registered: ‎01-30-2017
Location: CA
Views: 2,958
Message 1 of 6

Ideapad 310 "No Audio Output Device is Installed" msg

Got a new Ideapad 310 last week.  For no reason at all it will lose all sound and there will  be a red "x" next to the sound icon in the task bar.  It happens everyday and everyday I have to use windows to repair the driver and then reboot which always takes time and then it still comes back later on in the day.  Is there a permanent fix for this?  Got this laptop from Costco but am thinking of returning it as I have searched the web and it does seem to be a constant problem with no real suggestions how to make it go away.  Really need help on this one.  

 

No speakers or mic, nothing plugged into this computer ever, it is just running off it's own speakers.

Lenovo Technology Partner
Posts: 570
Registered: ‎07-07-2014
Location: PH
Views: 2,835
Message 2 of 6

Re: Ideapad 310 "No Audio Output Device is Installed" msg

Hi  lenevotoday,

Can you check what kind of sound card and video card you have on the system. If you have an Intel HD video and a Realtek Sound card, I would suggests that you follow the steps on this thread for the issue. This may be related to a windows update. 

Hope this helps. 

Cheers, 

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lenevotoday
Paper Tape
Posts: 4
Registered: ‎01-30-2017
Location: CA
Views: 2,816
Message 3 of 6

Re: Ideapad 310 "No Audio Output Device is Installed" msg

Hi jamdy17,

 

Under sounds it says Conexand SmartAudio HD?

 

Cheers

Lenovo Technology Partner
Posts: 570
Registered: ‎07-07-2014
Location: PH
Views: 2,813
Message 4 of 6

Re: Ideapad 310 "No Audio Output Device is Installed" msg

Hi, 

 

Can you check if you have any other device for audio, like an intel hd audio? Please try to re-install the conextant audio driver from support.lenovo.com. 

 

Hope to hear from you soon.

 

Cheers,

 

 

 

 

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lenevotoday
Paper Tape
Posts: 4
Registered: ‎01-30-2017
Location: CA
Views: 2,806
Message 5 of 6

Re: Ideapad 310 "No Audio Output Device is Installed" msg

Hi,

 

In control panel I also have Dolby Audio and Smart Audio but nothing else that I can see?

 

Cheers

lenevotoday
Paper Tape
Posts: 4
Registered: ‎01-30-2017
Location: CA
Views: 2,795
Message 6 of 6

Re: Ideapad 310 "No Audio Output Device is Installed" msg

In Device Manager, I have Intel Display Audio and Conexant SmartAudio HD under sound.  Not sure why, but the system seems to have corrected itself.  Confusing but I'll take it!

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