Showing results for 
Search instead for 
Did you mean: 
Paper Tape
Posts: 1
Registered: ‎09-26-2019
Location: EG
Views: 71
Message 1 of 2

Ideapad 320-15IKB Camera doesn't work after Bios Update

Camera Doesn't work after updating Bios first-time, and I can't find a solution to fix this issue , However .

one day I started the laptop and try to open camera app and it worked normally but after restart it returns to non-working

please help its been 4 months on this Issue.

I Started Lenovo Diagnose and it says:

Result Code:WCA0000100000-UO7DFK

Message: Could not retrieve the camera image. Timeout has occured


Driver Version : 10.0.18362.1

Hardware ID : USB\VID_1BCF&PID_0B09&REV_0100&MI_00

Type : USB

Manufacture: Microsoft

Description : USB Video Device



Support Specialist
Posts: 1,438
Registered: ‎08-02-2018
Location: US
Views: 16
Message 2 of 2

Re: Ideapad 320-15IKB Camera doesn't work after Bios Update

Hi Zeyad3! Welcome to our forums community. May we know what is the current BIOS version on your laptop?
Try running the update through the Lenovo Vantage app, install all available updates. Check if the issue persist.

Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

Check out current deals!

Shop current deals

Top Kudoed Authors