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dufgr
Paper Tape
Posts: 1
Registered: ‎01-21-2018
Location: BR
Views: 1,101
Message 1 of 2

Ideapad 320-15IKB Geforce 940MX Issue

Hello Guys,

 

I bought this computer recently (2 months ago), but after the first week been using it I've noticed that the GPU starts glitching for any games. I cannot explain it by words so I uploaded this clip* that might help to understand.

*League of Legends clip, but like I said before it happens for any games.

 

I've done so many things* to get it fixed without success. In addition, when I simply change the computer settings to start using the integrated graphics (Intel GPU) there's no problems at all, then it gives me the final result that the problem is exactly with my dedicated GPU (940MX).

*Driver reinstallation, updated to lastest version, downgrade to factory version, windows factory restore, etc.

 

I'm just wondering if this could be a hardware problem. Has anyone had this issue?

 

I'll look forward for any replies. Thanks!

 

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 1,009
Message 2 of 2

Re: Ideapad 320-15IKB Geforce 940MX Issue

Hello Dufgr

Thanks for using the Lenovo forums.


If the issue persists after the factory reset, then yes, unfortunately it will indicate a hardware issue with the unit I`m afraid.

Further reinforced by the fact that there are no problems when using the integrated card.

 

I would recommend that you get in touch with your local Lenovo support line for a possible repair on the unit.

 

Below is the link to the phone list where you can find these numbers

 

Hope this helps, let us know how you get on.


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