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constant_ah
Paper Tape
Posts: 4
Registered: ‎10-06-2018
Location: PH
Views: 5,036
Message 1 of 8

Ideapad 320 15IKB touchpad two finger click not working

A newly bought Lenovo Ideapad 320 15IKB, was setup by Lenovo certified service center. Noticed late that the two finger click is not working, but other hand gestured are working.

Tried these multiple times but no luck:
1) Driver updated to latest, from device manager
2) Deleted and  reinstalled the the Synaptics for this laptop with this "https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/300-series/320-15ikb/80xl/80xl03fyi...".

Thank you

Highlighted
Retired Support Specialist
Posts: 402
Registered: ‎08-02-2018
Location: US
Views: 4,984
Message 2 of 8

Re: Ideapad 320 15IKB touchpad two finger click not working

Hi constant_ah!

 

Welcome to the Community Forums.

 

Do you have the option of two finger tap available in the Touchpad settings? Can you send us a screenshot of it? 



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constant_ah
Paper Tape
Posts: 4
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Location: PH
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Message 3 of 8

Re: Ideapad 320 15IKB touchpad two finger click not working

Hi Mac, 

Thanks for the help. here is the screenshot

 

synaptics.jpg

Support Specialist
Posts: 1,632
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Message 4 of 8

Re: Ideapad 320 15IKB touchpad two finger click not working

Hi! Does the double finger scrolling works? Could you try these suggested steps from Microsoft: https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings-winpc/two-finger-tap-rig.... You can locate the folders by following these:

1. Open Registry Editor (Windows + R, type regedit and hit Enter)

2. Navigate to HKEY_CURRENT_USER\SOFTWARE\Synaptics\SynTP\TouchPadPS2TM28xx

3. Change the value of 2FingerTapAction to 2

 

Update us how it goes.



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constant_ah
Paper Tape
Posts: 4
Registered: ‎10-06-2018
Location: PH
Views: 4,937
Message 5 of 8

Re: Ideapad 320 15IKB touchpad two finger click not working

Hi Jwes, 

Double finger scrolling is working fine. 

Im not sure what to do, should i create "2FingerTapAction"?

 

regedit.jpg

Support Specialist
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Message 6 of 8

Re: Ideapad 320 15IKB touchpad two finger click not working

Base on the picture you've sent, there is no folder for 'TouchPadPS2'. You need to create one by right clicking on the 'SynTP' folder and name it to 'TouchPadPS2'. Change value of TouchPadPS2 with '2' under DWORD 32 bit. Please refer to the sample picture below. Let us know how it goes.



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constant_ah
Paper Tape
Posts: 4
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Location: PH
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Message 7 of 8

Re: Ideapad 320 15IKB touchpad two finger click not working

Hi Jwes,

 

Its really weird but I got it to work. I did your suggestion but it didnt work, and I did some other advices I got online. I'll share the steps here.

1.) Created a 'DWORD 32 bit' under 'SynTP' and named it to 'TouchPadPS2'. Changed value to 2. Restarted nothing happened.

2.) Created a 'Key' under 'SynTP' and named it to 'TouchPadPS2'. Created a 'DWORD 32 bit', '2FingerTapAction'. Changed value to 2. Restarted nothing happened.

3.) Under 'SynTP'->'TouchPadPS2', created a 'DWORD 32 bit', 'MultiFingerTapFlags'. Changed value to 3. Restarted nothing happened.

4.) Enabled and Disabled the settings in Synaptics for 2 finger click. 

5.) Noticed new files under the 'TouchPadRMIHID2cTM3336-1', and was able to see the 'TouchPadPS2'. Changed the Value to 2. Restarted it worked.
*Didnt really know when the data was populated. but weirdly it did. See picture below

Thanks for the help Jwes!

suddenly appeared.jpg

ysoserious
What's DOS?
Posts: 1
Registered: ‎10-29-2018
Location: IN
Views: 4,839
Message 8 of 8

Re: Ideapad 320 15IKB touchpad two finger click not working

Hey, I followed the casacde of actions as mentioned by you and now I can right click by double tap.
I couldn't figure it out either when the folder got populated. Also, it is strange that there weren't files in the first place. 
Anyways, thanks. 
I couldn't find a solution anywhere but here. Smiley Happy
Thanks a lot.

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