04-16-2018 10:54 AM
I recently purchased Lenovo ideapad 320 80XV with AMD Processor dual core. Windows 10 was not working on it. system was crashing. so installed win7 64 bit. I am using Synaptics driver, but touchpad does not seem working. The error reads "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)". I am unable to fix it.
Hardware ID is :
Please help to get correct driver for it or troubleshoot.
04-18-2018 02:41 AM
Thanks for using the Lenovo forums.
Unfortuantely there are no Windows 7 drivers for the unit, which means that Lenovo has not tested the device with Windows 7, therefore will not be able to guarantee that the system works without issues, such as missing features.
I would recommend you revert back to the original OS and see if the issue persists or not.
Let us know how you get on.
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