02-22-2018 05:37 PM - last edited on 02-22-2018 05:49 PM by NateS
I have a Lenovo ideapad 320 15.6" Laptop i purchased last august. The keyboard doesnt work except for a couple function keys and the power button. This just occured today 02/22/2018. I am using an external keyboard and mouse at the moment. i have reset the bios, reinstalled all drivers, and even went to the Intel, lenovo, windows sites to get the updated ones.
I need this computer for school, and hauling around extra parts sucks. If I cant get this resolved, I will be forced to get another computer. Bear in mind, it wont be another Lenovo at this point.
Here are some questions:
1) can I replace the keyboard of necessary?
2) How do I remove the bottom cover, without damaging it to reset the battery?
3) Looking through the feeds, this seems to be a common issue. What is being done to resolve the issue in the future?
I will be more then happy to recieve a phone call from your tech support to resolve this.
Thank you for your support in this matter
Moderator comment: New post created. Also, personal information removed to protect member's privacy.