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crisxruiz
Fanfold Paper
Posts: 3
Registered: ‎07-26-2019
Location: PH
Views: 1,999
Message 1 of 14

Ideapad 320 Preload Fail - MCAFEE LIVESAFE

Downloaded USB Recovery disk last night and did recovery on my laptop. However I get the Preload fail message with a different error message. I found a few preload fail topics on this forum but none for this particular error message. Please help.

 

 

PreLoad Fail.jpg

crisxruiz
Fanfold Paper
Posts: 3
Registered: ‎07-26-2019
Location: PH
Views: 1,951
Message 2 of 14

Re: Ideapad 320 Preload Fail - MCAFEE LIVESAFE

No luck on this still.. Anyone has any ideas on this? Thanks in advance. 

turtle_stew
Paper Tape
Posts: 2
Registered: ‎07-30-2019
Location: HK
Views: 1,884
Message 3 of 14

Re: Ideapad 320 Preload Fail - MCAFEE LIVESAFE

I'm getting the same screen, plus this one

JNDTHN
Paper Tape
Posts: 3
Registered: ‎07-30-2019
Location: CA
Views: 1,851
Message 4 of 14

Re: Ideapad 320 Preload Fail - MCAFEE LIVESAFE

Exact same problem as crisxruiz - recovery terminates with 'Preload Fail' screen:
[E00PMLWW MCAFEE LIVESAFE] NOT FIND C:\SWWORK\IPGLOGS\MCAFEE.LOG


Attempting to restore an IdeaPad 310-15ISK, Type 80SM.  I am using USB recovery media created using Lenovo USBRecoveryCreator.exe, acquired directly from Lenovo support.


Lenovo, is there a workaround?  Very frustrating that the entire restore process fails because Mcafee trial software can't install properly.
Thx.

JoaoMGabaldi
Paper Tape
Posts: 5
Registered: ‎08-08-2017
Location: BR
Views: 1,839
Message 5 of 14

Re: Ideapad 320 Preload Fail - MCAFEE LIVESAFE

Same here, but I found a workaround, I changed the date on bios to 02/05/2019 and it worked! Why? I don't know

JNDTHN
Paper Tape
Posts: 3
Registered: ‎07-30-2019
Location: CA
Views: 1,829
Message 6 of 14

Re: Ideapad 320 Preload Fail - MCAFEE LIVESAFE

You're kidding...(!?).  What led you to make the change, and any reason why 2/5/2019?

Thx for the info.

JoaoMGabaldi
Paper Tape
Posts: 5
Registered: ‎08-08-2017
Location: BR
Views: 1,825
Message 7 of 14

Re: Ideapad 320 Preload Fail - MCAFEE LIVESAFE

Haha, no, I'm not kidding. I put a random date and it worked. Why? I don't know but if I change date to today, I get the error. 

turtle_stew
Paper Tape
Posts: 2
Registered: ‎07-30-2019
Location: HK
Views: 1,810
Message 8 of 14

Re: Ideapad 320 Preload Fail - MCAFEE LIVESAFE

We need an official solution from Lenovo, not workarounds

JoaoMGabaldi
Paper Tape
Posts: 5
Registered: ‎08-08-2017
Location: BR
Views: 1,773
Message 9 of 14

Re: Ideapad 320 Preload Fail - MCAFEE LIVESAFE


@turtle_stew wrote:

We need an official solution from Lenovo, not workarounds



https://support.lenovo.com/us/en/contactnow

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Sam502
What's DOS?
Posts: 2
Registered: ‎06-19-2019
Location: US
Views: 1,754
Message 10 of 14

Re: Ideapad 320 Preload Fail - MCAFEE LIVESAFE

I chatted with the technical support, they told me it was caused by the McAfee's time check logic. when it detected that you are no longer eligible to use the free trial, it refused to be installed. so if we change the BIOS time to an earlier time, like some on 2018, the recover process will complete without issue. Or you can try to use Ctrl+Alt+Q to skip that failure step. 

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