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MikeHut
Paper Tape
Posts: 5
Registered: ‎08-13-2018
Location: GB
Views: 634
Message 1 of 10

Ideapad 320 Trackpad not working

I know there are a number of posts on this subject but I have not found any which help my case. My trackpad continually freezes and the only way to get the cursor to move again is by hitting the space bar which will also cause the screen to scroll or something else to happen such as volume on a video to increase. This is with the Synaptics driver. If I take out the Synaptics driver then the trackpad has barely any function and cannot hold and move things etc. I have tried repairing and reinstalling Windows 10 but nothing seems to make any difference.

Retired Support Specialist
Posts: 402
Registered: ‎08-02-2018
Location: US
Views: 560
Message 2 of 10

Re: Ideapad 320 Trackpad not working

Hi Mikehut!

Welcome to Community Forums.

Have you installed the latest touchpad driver for your IdeaPad 320? If not, download it here, https://lnv.gy/2ODa8wi. Try to follow the steps in this article as well, https://lnv.gy/2OHwahE. Update us how it goes. Mac_Lenovo

 

 

Moderator comment: Links embedded above, respectively, expanded for transparency.

- https://support.lenovo.com/us/en/?CID=ww:lenovosocial:20x9m6&Source=social_eservices&Medium=LITHIUM&...

- https://support.lenovo.com/us/en/solutions/ht075464?CID=ww:lenovosocial:20x9m6&Source=social_eservic...



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MikeHut
Paper Tape
Posts: 5
Registered: ‎08-13-2018
Location: GB
Views: 528
Message 3 of 10

Re: Ideapad 320 Trackpad not working

Hi, I have installed the latest driver but it does not make any difference. In fact it seems to be freezing even more.

Social Support Agent
Social Support Agent
Posts: 371
Registered: ‎08-02-2018
Location: US
Views: 520
Message 4 of 10

Re: Ideapad 320 Trackpad not working

Hi MikeHut,

 

When did you notice the problem with the touchpad? Were there any changes or updates prior the issue? Are you having the same issue using an external mouse? Please observe the performance of the computer in safe mode. Booting to safe mode will help us diagnose if the issue is hardware or software related. You may follow the steps on this link: https://lnv.gy/2nKkgYP on how to boot to safe mode. Let us know how it goes. 

 

Thank you. 

Auxen_Lenovo

 

 

Mod's Comment:  Links embedded above are expanded for transparency........

 

https://support.lenovo.com/us/en/solutions/ht116905?CID=ww:lenovosocial:20x9m6&Source=social_eservic...



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MikeHut
Paper Tape
Posts: 5
Registered: ‎08-13-2018
Location: GB
Views: 487
Message 5 of 10

Re: Ideapad 320 Trackpad not working

Hi, I have followed the procedure to boot into safe mode but my laptop does not offer the list with numbered options including safe mode, it just boots straight back into the login screen.
Social Support Agent
Social Support Agent
Posts: 438
Registered: ‎08-01-2018
Location: PH
Views: 483
Message 6 of 10

Re: Ideapad 320 Trackpad not working

Hi @MikeHut! Could you try to access your Device
Manager and uninstall/reinstall the Synaptics driver? You can
follow the steps from this article
https://lnv.gy/2PyLnmt?
CID=ww:lenovosocial:20x9m6 and check if the issue remains.
Let us know how it goes.

 

 

Admin note: above link expanded for transparency

https://support.lenovo.com/sk/en/solutions/ht502484



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MikeHut
Paper Tape
Posts: 5
Registered: ‎08-13-2018
Location: GB
Views: 451
Message 7 of 10

Re: Ideapad 320 Trackpad not working

I have gone through the uninstall procedure. I did get some sort of error message during the uninstall and did not get all of the pop ups you mentioned. I rebooted and re-installed but it is no better and is constantly freezing, requiring hitting the space bar to make it work again.

Social Support Agent
Social Support Agent
Posts: 438
Registered: ‎08-01-2018
Location: PH
Views: 446
Message 8 of 10

Re: Ideapad 320 Trackpad not working

What is the error message you received while you're trying to uninstall the driver? Could you send us a screenshot for us to check? Is there a bang or exclamation point on the Synaptics driver from the Device Manager? Could you try again to uninstall the driver and take a screenshot if there is an error. Let us know the result.



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MikeHut
Paper Tape
Posts: 5
Registered: ‎08-13-2018
Location: GB
Views: 421
Message 9 of 10

Re: Ideapad 320 Trackpad not working

I tried to uninstall again and nothing is happening - no popup messages at all. It is now not showing on device manager but when I try to install it says it is already there. If I try and use the automatic updates I get a message at the end that the driver is not needed as there is no device to install it to. 

Social Support Agent
Social Support Agent
Posts: 156
Registered: ‎08-02-2018
Location: US
Views: 416
Message 10 of 10

Re: Ideapad 320 Trackpad not working

Please make sure to restart the laptop once you're done uninstalling the driver. This way, the system will be refreshed and a generic one will be installed. To update the driver, please download the Lenovo Vantage app here https://lnv.gy/2CBWRmC.

 

Regards,

 

Moderator note: full URL of above shortened link is https://support.lenovo.com/us/en/solutions/ht505081



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