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CB23
What's DOS?
Posts: 1
Registered: ‎01-04-2018
Location: US
Views: 8,058
Message 1 of 3

Ideapad 320 webcam not working

My Ideapad320's built-in webcam isn't being recognized by the system. I checked under device manager and there is no "Imaging Devices" tab. How do I fix this?

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 7,523
Message 2 of 3

Re: Ideapad 320 webcam not working

Hello CB23

Thanks for using the Lenovo forums.


If it is not being recognized by the system at all, it usually indicates that it was not configured correctly and/or perhaps a hardware failure, in which case, it would be best to get in touch with your Lenovo support line for a possible repair on the unit.

Below is the link to the phone list where you can find these numbers

 

You can however, try to update the camera and chipset drivers, these may be able to help, you can find them on the support site:

http://support.lenovo.com/de/en

 

If that does not work, you can also attempt to reset the unit, back to factory settings, this would rule out any software issues with the unit, and would help confirm if it is a hardware issue.

 

Note: Please back up all your data as running this reset will delete any data on your machine

1. Turn the machine off and press the recovery button which is located usually next to the power button. If you have a desktop machine you will need to power the machine back on and keep tapping the F2 key.
2. Use the arrow keys and press enter on system recovery. ( Desktop users can skip this)
3. Select “restore from the initial backup” and then “Next”.
4. Click “start” and accept the warning messages.
Length of time can vary depending on the speed of the machine.


Hope this helps, let us know how you get on.


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courtneybugg
What's DOS?
Posts: 1
Registered: ‎06-27-2018
Location: US
Views: 5,258
Message 3 of 3

Re: Ideapad 320 webcam not working

okay i have a question. I can pull my camera up and it'll take pictures but not of me. it will take pictures of the grey screen with the camera and a slash through it. what could be my problem?

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