12-02-2018 06:26 AM
My wife bought the above laptop in Feb, works fantastically.
Last couple of days though the brightness is not very bright. It used to drop down when the charger was unplugged, but that does not make any difference.
We have checked, its 100% charged, and the F11 and F12 function keys do not change the brightness at all - according to the settings it is on full brightness, but sliding the slider does not affect the display at all.
12-02-2018 04:38 PM
Hi Cartwright75! Welcome to our forums community. Have you checked the Power Options? If not, go to power options and set the brightness under battery to full. Please refer to the photo below. Update us how it goes.