01-21-2020 01:10 AM
When I'm using Intel 630, everything is ok. When using GTX1050 (Intel switched off), in sleep mode the screen is not fully dark. The screen is black but leds likely working. What should I check?
Solved! Go to Solution.
01-21-2020 06:17 AM
Welcome to the Community Forums.
Please provide more information about your system (model, OS, recent updates, etc send a Photo), otherwise it will be difficult for the community to assist you.
01-21-2020 06:36 AM
Hi Don, thanks for reply.
This is my laptop configuration:
- Ideapad 330-15ICH - 81FK00GPPB,
- Windows 10 64,
- Intel HD 630,
- Geforce GTX 1050.
Purchased December 2019.
System and drivers updated to newest.
You can see the backlight on screen (when using Geforce). When using Intel, the screen is permanently black (no backlight).
01-21-2020 08:04 AM
Tanks for posting the configuration.
Please try an external monitor select, Duplicate — Secondary monitor shows duplicate desktop.
If issue still persists, you may call post sales department or a Lenovo local service provider for further diagnosis.
01-22-2020 04:45 AM
There is another problem.
When working normally with Intel 630, sometimes windows like 'msgbox' are only with frame around it (see the photo).
Whe I press 'prtsc' key it shows all information in this message box.
I ve reinstalled MS Office and graphic card drivers.
What can I do more?
01-22-2020 07:52 AM - edited 01-22-2020 07:57 AM