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Doggo
Fanfold Paper
Posts: 3
Registered: ‎12-01-2018
Location: SG
Views: 1,790
Message 1 of 7

Ideapad 330 having issues with Radeon 540 GPU

Hi everyone, thanks for taking the time to read my post. This is gonna be a long one as I'll be posting images along the way.

 

I'm using the ideapad 330 with Ryzen 5 2500U ( Vega 8 ) + AMD Radeon 540, and my issue is that the dGPU is not funtioning correctly and Radeon settings do not exist after drivers download. Everything I'm using comes from the Lenovo manufacturer drivers.

 

Untitled-1 copy.jpg

 

Here's what happens when my ideapad automatically switches to Radeon 540:

 

 

Normally, Substance Designer defaults to the Vega 8, but I managed to install AMD Catalyst ( Drivers from AMD do not include the R540) and force it to use the dGPU instead but it faces the same problems.

 

 

What I've tried so far :

  • Uninstalled both GPUs through device manager and restarted, reinstalled via Lenovo
  • Back to original problem

 

  • Uninstalled both GPUs and used amdcleanuputility, ran AMD self-detecting driver installer, could not install drivers ( presumably due to Radeon 540 not being officially supported? )
  • Vega 8 still works, but now Radeon 540 is gone.

 

  • Disabling Vega 8 in the device manager, uninstalling both again, restarted and updated only the Radeon 540 while Vega 8 is not detected.
  • Radeon 540 is unable to update at all, and fails to be recognized by anything.

 

 Edit: I've now disabled the 540 and am using the Vega 8 to do all my work, as a workaround for now Smiley Happy

Thanks again, really hope this problem can be resolved!

Social Support Agent
Social Support Agent
Posts: 276
Registered: ‎08-01-2018
Location: PH
Views: 1,779
Message 2 of 7

Re: Ideapad 330 having issues with Radeon 540 GPU

Hi Doggo! 

 

Welcome to the community forums. 

 

We want to isolate the issue first if the hardware is having issues. You may run a hardware scan using Lenovo vantage: https://www.microsoft.com/en-us/p/lenovo-vantage/9wzdncrfj4mv 

 

If there are no issues with the hardware scan. Do you remember when the issue started? Have you tried to perform factory reset? 

 

Regards,

Matt_lenovo



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Doggo
Fanfold Paper
Posts: 3
Registered: ‎12-01-2018
Location: SG
Views: 1,754
Message 3 of 7

Re: Ideapad 330 having issues with Radeon 540 GPU

Hi Matt,

 

Thanks for the reply.

 

What I did next was running the diagnostics, which came back all fine. Doing a full reset seems to have fixed it, and I found the .exe for the AMD settings installer in the drivers page ( which didn't come automatically for some reason!! )

 

For now I don't intend to update the drivers as it is working properly, and I'll stick to what I have now Smiley Happy

Wintin0119
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Posts: 8
Registered: ‎02-19-2019
Location: PH
Views: 1,123
Message 4 of 7

Re: Ideapad 330 having issues with Radeon 540 GPU

Hi Doggo,

 

How did you fixed it actually? lol. I have this problem too but on Photoshop CC 2019. Everytime I open or create a file, the file will be distorted.

Doggo
Fanfold Paper
Posts: 3
Registered: ‎12-01-2018
Location: SG
Views: 1,103
Message 5 of 7

Re: Ideapad 330 having issues with Radeon 540 GPU

Hey Wintin, I didn't actually manage to fix it last time and just gave up, sticking with the Vega 8 instead ( R540 drivers are pretty **bleep** )

 

The recent drivers from 2019 seems to have fixed this problem however, though I've been having a ton of issues with Substance Designer since Smiley Sad

 

Give it a try! Head to the diagnostics section on the Lenovo site and look for the drivers

Casual_gamer
Paper Tape
Posts: 3
Registered: ‎02-20-2019
Location: PH
Views: 1,087
Message 6 of 7

Re: Ideapad 330 having issues with Radeon 540 GPU

I can use the Radeon 540 by setting it on specific apps/games by using "AMD Catalyst Software". https://www.amd.com/en/support/kb/release-notes/rn-rad-win-15-7-1 I hope it somehow helped you
Wintin0119
Fanfold Paper
Posts: 8
Registered: ‎02-19-2019
Location: PH
Views: 1,083
Message 7 of 7

Re: Ideapad 330 having issues with Radeon 540 GPU

Thanks Doggo! I somehow manage to do something about it by disbaling Vega 8 so that Photoshop will use Radeon 540 only.

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