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PaulRosenzweig
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Posts: 3
Registered: ‎03-30-2017
Location: US
Views: 1,879
Message 1 of 9

Ideapad 500 - Battery "plugged in, charging" but will not charge

I have an IdeaPad 500.  The A/C charger is "plugged in" and the icon says it is "charging" but there is no charge to the battery, which is now at 53% (it was 55% yesterday).   I have gone to the forum and done what they suggest (e.g. turned off the Conservation Mode).  Unlike most questions on the forum, my system says "charging" rather than "not charging".  And because it is an IdeaPad, I cannot remove the battery (at least not without opening up the case).  I am a bit worried this is a hardware/battery failure -- but I hope this forum might give me a software fix

 

Thanks in advance

 

Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 1,840
Message 2 of 9

Re: Ideapad 500 - Battery "plugged in, charging" but will not charge

Hi there, Paul –

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Try to perform a battery gauge reset under the Lenovo Energy Management tab and observe.

 

Update us how it goes.

 

 

 

 

Regards,

 

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PaulRosenzweig
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Registered: ‎03-30-2017
Location: US
Views: 1,829
Message 3 of 9

Re: Ideapad 500 - Battery "plugged in, charging" but will not charge

Thank you for responding -- but where is the "Lenovo Energy Management" tab. I have Lenovo Settings, with a battery function in which I turned off conservation mode, but I do not have an Energy Management program on my computer. I do have Lenovo BatteryGauge (as well as One Key Recovery; Service Bridge; and Utility). Is that the one I should open?
PaulRosenzweig
Paper Tape
Posts: 3
Registered: ‎03-30-2017
Location: US
Views: 1,809
Message 4 of 9

Re: Ideapad 500 - Battery "plugged in, charging" but will not charge

Hi Shashi -- I downloaded the Energy Management utility and ran the battery gauge reset for 12 hours with no change or effect at all. What's your next suggestion?

Paul
Retired Support Specialist
Posts: 3,772
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Location: IN
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Message 5 of 9

Re: Ideapad 500 - Battery "plugged in, charging" but will not charge

You can start by flushing out all static, remove AC adaptor and hold down power button for about 20 seconds.

 

If it still refuses to charge, you could be looking at a bad battery or possibly a bad charging circuit on the motherboard. I'm working with laptops daily, and these problems often occurs, and by updating Bios it solves the problem.

 

Update us how it goes.

 

 

 

 

Regards,         

 

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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

sb23
What's DOS?
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Registered: ‎07-26-2017
Location: IL
Views: 1,612
Message 6 of 9

Re: Ideapad 500 - Battery "plugged in, charging" but will not charge

I have exactly the same issue on my ideapad 500s. Power cycling is not helping, after 20h the battery is still stuck on 41% regardless of the charging condition. 

Was BIOS update succesful ? I would suspect it is not. In my case I have a relatively new laptop,a bit over an year old. The latest BIOS update was in Aug 2016 and changed nothing related to the battery management:

Version CFCN24WW(V1.06)

[Modified]

  1. Remove Intel RC170 Bug 7 solution for factory hung up issue.

 

I suspect Lenovo had an issue with that 500 series either battery or power circuit. What is next step to fix this ?

HitendraK
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Posts: 2
Registered: ‎09-14-2017
Location: IN
Views: 1,456
Message 7 of 9

Re: Ideapad 500 - Battery "plugged in, charging" but will not charge

I have same issue but my battery is 0% and shows plugged in, charging. But it not charging. I also tried BIOS installation but it gives error : Batery is low. Please help !!!!

vijayp72
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Posts: 3
Registered: ‎10-28-2018
Location: IN
Views: 213
Message 8 of 9

Re: Ideapad 500 - Battery "plugged in, charging" but will not charge

I am facing same issue. Battery is 0% and it shows charging but its not charging at all.
Battery Health in lenovo vantage is showing good.
can anyone help what could be the issue?

vijayp72
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Registered: ‎10-28-2018
Location: IN
Views: 212
Message 9 of 9

Re: Ideapad 500 - Battery "plugged in, charging" but will not charge

Have you got any resolutuion on the issue, i am facing same issue.
please suggest me if your issue got resolved.

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