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jpsonnabend
Paper Tape
Posts: 2
Registered: ‎01-16-2017
Location: US
Views: 376
Message 1 of 4

Ideapad 500s-14isk 80Q3 Screen won't turn on, able to use external moniter

When I hit the power button, the keyboard lights up, the power LED turns on, and I can hear the fan moving. The screen stays black when not plugged in, and very faintly flashes yellow when plugged in. It works fine when connected to an external moniter.

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Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 316
Message 2 of 4

Re: Ideapad 500s-14isk 80Q3 Screen won't turn on, able to use external moniter

Hi there, Jpsonna         -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today

 

You can also start by flushing out all static, remove battery and AC adaptor and hold down power button for about 20 seconds.

 

Update us how it goes.

 

 

 

 

Regards,

 

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jpsonnabend
Paper Tape
Posts: 2
Registered: ‎01-16-2017
Location: US
Views: 312
Message 3 of 4

Re: Ideapad 500s-14isk 80Q3 Screen won't turn on, able to use external moniter

The battery is not removable.

Lenovo Technology Partner
Posts: 570
Registered: ‎07-07-2014
Location: PH
Views: 301
Message 4 of 4

Re: Ideapad 500s-14isk 80Q3 Screen won't turn on, able to use external moniter

Hi jpsonnabend, 

I just like to ask can you still access the BIOS on the built in display? If not, then I would recommend that you call Lenovo Warranty Support and have the unit serviced if its still under warranty. You can set a call back by clicking on the contact us link at the bottom of the page under Support. From what you describe it seems that the LCD panel is malfunctioning. 

Hope this helps. 

Cheers. 

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